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How Using Social CRM Will Transform Your Business For The Better
Many successful companies use social media to reach social customers. While the social channels keep changing, the concept of social CRM is here to stay. Social CRM tool has helped transform small business into global brands. Fortunately, successful social CRM strategies can be replicated. Yonyx enables organizations to create decision tree driven interactive guides for…
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Learn How To Make Your Customers Smile (Again)
Customer service agents strive to always make their customers happy, every time. On several occasions customers might approach a shop feeling frustrated or unhappy. This is the time agents need to be very patient in handling them. While it might be difficult to turn a customer’s day around, you can help make it brighter. Yonyx…
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Your Business Design Brings Colors to Customer Experience
Before you setup your business and before you implement your plans, you must have a business design – a pilot model that represents your brand, your customers and the entire company. A good business design must have the following characteristics: It must represent the customer segment. Business designs are more than just creating a random…
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Transforming Customer Experience from the Inside Out
It is important that you trust your customers before they can learn how to trust you. You have to clarify their needs and make your decisions based on these needs. Rather than focusing yourself on selling, you should focus on helping customers buy the things they need. Yonyx enables organizations to create decision tree driven…
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3 Core Customer Care Principles You Must Never Forget
It might be challenging to deliver 100% customer satisfaction but in the long-run, it is attainable. Dealing with customers and ensuring nothing goes wrong might be very scary to many people. But professionals know the benefit of achieving complete satisfaction from a customer. With the help of the following three principles, improve your customer care support.…
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The Art of Troubleshooting Using Handbook Software
When you’re a call center agent, troubleshooting is one of the major tasks you are going to deal with so using a handbook software is really advantageous. It is one of the reason that other companies are already flourishing. So, are you going to wait until it becomes too late? Using a handbook software for…
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How To Make Customer Service Your Competitive Advantage
Price is no longer the only factor that matters if you want more customers on your side. However, you can be sure that without good customer care, you have no customers! Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service. This also implies you only have…
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Traditional to Modern Marketing for Positive Customer Experience
A successful business entirely depends on how you identify your customers, their needs and expectations and the time that they want it. Everything will depend on your customer’s personal experiences. So, if you have in-depth knowledge of this context, you can market your product more efficiently. Yonyx enables organizations to create multi-media flowcharts that provide…
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Consider the Advocacy Factor in a Positive Customer Experience
In order to achieve a positive customer experience, it takes more than just excellence in financial performance. In fact, it has little – if not nothing – to do with it. Customers who switch from one brand to another would either express satisfaction or frustration with the previous brand and it is not because of…
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Here Is How To Understand Customer Targeting in Your Business
Customers indirectly run your business. Customer targeting is therefore, one of the most significant things an entrepreneur should think about before starting a business. An entrepreneur should think about the products and services to bring to the market and what audience do the products suit. It would be unpleasant to start a business without a…
