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3 Brilliant Ways To Maintain Customer Loyalty In Your Business
Loyal customers play a very important role in a business. They’re your rock during hard times hence need to grow their numbers more than ever before. Investing in customer loyalty is always worth it; yet many businesses struggle with it, or waste time and resources looking for new ones. Yonyx enables organizations to create decision…
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Attributes To Look For In A Customer Support Analyst For Social CRM
Hiring a customer support analyst is a smart way to enhance the customer experience, especially when it comes to social CRM. Though you may have valuable insights to share, it’s best to leave such things as a decision tree that accurately reflects the customer experience to the experts. Yonyx enables organizations to create decision tree…
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Best Practices When Creating A Decision Tree For Customer Support
A decision tree is a workflow chart that enables your company to provide automated customer support. By following the natural actions of a customer who is troubleshooting a problem, you can provide enough support that doesn’t require a phone call to your company. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting…
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3 Powerful Things to Ensure a Positive Customer Experience
Every company wants to seize every opportunity associated with achieving a positive customer experience. Yet, many failed to realize that there are only three powerful things they can follow. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent. What are these powerful things…
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Using a Strategic Approach in Achieving a Better Customer Experience
There are various ways a company can achieve a better customer experience. Many successful companies, however, use a strategic approach to make necessary improvements so that the business can operate seamlessly and conveniently. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. A strategic approach is…
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(2) Best Ways To Implement Human Centric Customer Service Strategies
Customer service is a very critical part of business. Yet, what many businesses fail to realize is that, it is more than just a strategy. It is something that calls for extreme attention for one to succeed. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.…
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Benefits of Using Social CRM to Enhance the Customer Experience
The customer experience can be greatly improved by engaging with your customers using social CRM tools. With more customers relying on social media to connect with businesses than ever before, your company needs to join the conversation to reap the benefits. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to…
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How to Determine Common Problems of the Customer Experience
When a customer support analyst begins a decision tree, the first thing to figure out is what problems your customers are likely to experience that lead to an issue requiring customer service. During the brainstorming process of developing creative customer support, you should focus on a few key areas to determine what the common problems…
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Customer Experience | The Key is Meeting Customer Requirements
Every industry is unique but the bottom line will always be the “customer.” When you manufacture products, you are not creating them at random. You create them according to the industry that you belong. From the manufacturing period, you try to establish it in the market. Yonyx enables organizations to create multi-media flowcharts that provide…
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Customer Experience is More Than Just Statistics and Analytics
Wise organizations realize that achieving a positive customer experience is more than just looking at statistics and analytics. There is more to answering more calls or catering to the needs of several customers at once. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self-service. Sure, you’ve…
