Attributes To Look For In A Customer Support Analyst For Social CRM

by | Jan 15, 2014 | Automate Support, Customer Self Service, Customer Support, Knowledgebase

Hiring a customer support analyst is a smart way to enhance the customer experience, especially when it comes to social CRM. Though you may have valuable insights to share, it’s best to leave such things as a decision tree that accurately reflects the customer experience to the experts.

Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting or how-to related customer self service.

To enable your customers to resolve problems online, you need to delve into the nuts and bolts of social CRM and set up creative customer support solutions. Choosing the right individual to work with is essential and here are the things to look for in a customer support analyst.

  • Proven success in delivering exemplary customer service through social CRM
  • Good listener that takes time to understand your business
  • Experience creating a decision tree and understands troubleshooting workflow
  • Knowledgeable about using software and hardware to facilitate automated support
  • Analyzes customer self-service from the perspective of a helpdesk conversation

The benefits of social CRM support and service opportunities are practically endless. The key is to find the right professional that improves the customer experience while keeping your company’s best interest at heart.

With Yonyx, you’ll have all the necessary tools and experts at your fingertips to expand your reach into social CRM.

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