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Going Above and Beyond in The Customer Experience
When we get bad customer service, we remember it—very well. We tell our friends, family and post negative reviews online. Good customer service tends not be recognized as much, at least up front. Yet there are those really exceptional customer experience moments where the employee goes “above and beyond” for the customer that truly form…
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Knowledgebase – Empowering Customers to Fix Their Own Problems
It is a fact that there are a lot of issues and concerns that the customers can solve on their own without calling customer support. Sometimes the problem, however, is the fact that they lack the information necessary to get this done. This is where you should think about empowering your customers by giving them…
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Controlling Temper is Essential in Customer Support
Customer support is all about dealing with all kinds of people and possibly “all walks of life.” Regardless of the person’s status, there should always be room for genuine politeness and respect. However, it is kind of challenging for you if you’re in customer support because you have to put up with “controlling your temper”…
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Some Tips for Staying Positive in Customer Service
I speak from experience when I say working in customer service can be challenging—and I’m sure you know this too. Most days are fine, but every so often, the job will wear you down. So how can you maintain the all-important positive attitude needed to help with the customer experience? Here are some tips to…
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Turning a Customer Complaint Into an Opportunity
No matter how long you work in customer service, be it a few months or many years, you will at some point deal with a customer complaint. It’s important to point out that these complaints won’t take the form of a “foaming at the mouth” type complaint, but instead will be rational and (hopefully) reasonable.…
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Time and Dedication – Essentials of Customer Support
There are different ways a company approaches customers and in most cases the interaction happens through customer support. Time and dedication are two identified essentials of customer support. In fact, these two things are common denominator of service for all companies no matter what industry they belong to. Yonyx enables organizations to create multi-media flowcharts…
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Customer Focused Social CRM – Get Loyalty for Life
What is social CRM? Many experts say that it is the new face of customer relationship management but in reality it is just the evolution. The evolved version of CRM or customer relationship management, which many will say is the key to business success. It is considering the fact that it lies at the very…
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Handling Customer Experience Issues Over Social Media
You’re probably aware of this, but practically every business has some sort of social media presence, be it on Twitter, Facebook or Google Plus. These pages are a great way for the business to stay in touch with their customer base. On a few occasions, customers will bring issues to the businesses attention via social…
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Closing the Conversation: Very Important to Customer Service
Photo by George Morina In the sales and customer service-oriented world, we hear a lot of talk about “closing conversation,”. It means “closing the sale,” the part in the transaction where we ask the customer to buy our product or service. However, it has another, lesser-known connotation: closing a conversation. This is a very important…
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Using The Reporter’s Questions in Customer Service
Have you heard of the “reporter’s questions?” If you took a journalism course in high school or college, or any kind of writing class for that matter, you probably did. If you didn’t, or need a refresher, here they are: who, what, when, where and how? What you may not know is you can use…
