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Customer Self-Service Answers Service Expectations
As customers’ demands keep growing, the only answer to keep them satisfied is through deploying a system called – customer self-service. Customers expect that their questions and problems are answered and solved in a friendly, efficient and timely manner. They have a strong tendency to contact a company several times when they are not satisfied…
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Keys to Stellar Customer Service Success
Whether it’s the bored demeanor of your client service staff or rude behavior on their part, sloppy and poor customer service is disastrous for your business. Research has shown that bad customer service will not only dent your reputation, but it will also devastate your business’ bottom line. Yonyx enables organizations to create multi-media flowcharts…
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Understanding What the Customers Needed for Efficient Customer Self-Service
Customer self-service continues to gain popularity among many companies. Business owners constantly look for ways to improve customer satisfaction and increase productivity to the highest level possible. This makes organizations take a lot of pressure just to accomplish these goals. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar…
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The Essentials for Great Customer Service
If you are looking to provide the best customer service possible, you will need to be proficient at several different things: having communication skills and keeping a positive attitude. The people who are best at providing quality customer service are the ones who know about the company they work for, treat customers courteously and professionally,…
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Advantages of Improving Customer Experience
Show me a business without customers and I show you a failed one. This saying sounds cliché, but is so true today-so many businesses fail to serve their customers well. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service. If you’re one…
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How to Satisfy Customer Expectations
Customer satisfaction has to do with what they expect from your business and how the reality of their interaction measures up to those expectations. You should always keep in mind that these might not necessarily be just current expectations, but also past expectations and experiences as well. For example, take a moment to think about…
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Empowering People to Resolve Their Own Issues through Customer Self-Service
When customers have questions or issues, where do they go? They will look for “channels” that will allow them to reach you. Creating a customer self-service channel, you allow customers to resolve their own issues thus saving them from waiting too long for a customer representative to attend to their needs. Furthermore, this deflects the…
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How to Keep Your Client Service Happy and Active
How many times do you, as an organization think about your client service staffs’ job satisfaction? The truth is, probably not often enough- this is generally hurtful to your bottom line, in more ways than you imagine. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center…
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Reasons Why Organizations Must Think Self-Customer Service
The days when organizations ignored the most important people to their bottom lines-customers, are long gone. Today, organizations must meet the needs of their customers wherever they are. Nevertheless, why would an organization think in terms of self-service to achieve better customer service rating. Yonyx enables organizations to create multi-media flowcharts that replace the experience…
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How To Become A Qualified Customer Service Rep
One of the most important things you can practice to increase your qualifications as a customer service representative is the ability to stay calm when things get stressful. There will be lots of times that you must deal with customers that are angry, and in these situations you must still always respond with the utmost…
