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Four Steps Organizations Can Use to Become Social Enterprises
The number of businesses that have consistently become social enterprises has been increasing steadily, over the past few years. Social media networks like Facebook, Twitter, LinkedIn, and others provide businesses with a massive opportunity to not only meet their customers where they are, but also improve overall customer experience and satisfaction (knowing a business can…
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Identifying Customer Self-Service System Principles
If you want to create your own customer self-service system, the following are major principles to follow: Look at Customer Self-Service from the Customer’s Point of View. The customer’s perspective is the most basic principle for self-service systems. Your filters must not exceed 8 or 9 as it will become a nuisance to your customers.…
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Customer Satisfaction and Why You Should Care About It
Just take a moment to think about any recent purchase you might have made—did you do any research before you bought the product? What sort of information did you receive from salespersons, business ads, coworkers, friends and family, or even product tests? When we integrate all of this information into our thinking, it has the…
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Automated Support for Quicker Resolution of Customer Issues
Better revenues, enhanced customer satisfaction and cut-down costs are just some of the benefits you can reap from the automated support approach. Everyone seems to have their own opinion about this method of customer service operation. Currently, we are bombarded with information defining all perspectives such as cost-efficiency to time saving objectives. Yonyx enables organizations…
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All About Customer Service Apprenticeships
A customer service apprenticeship is a great way for you to learn the techniques and skills necessary for providing outstanding customer service. The knowledge you learn will be able to be applied to a number of different professions and situations—from government jobs to retail or even telecommunications. Keep in mind, however, that most customer service…
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Automated Support Using Smart Search Capabilities
If your company is using automated support, it is important that you include smart search capabilities in your priority since this allows you to resolve customers’ issue using only the available resources found in your website. CRM information offers a refined information, which will be presented to the support team and ultimately to your customer.…
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Making Customer Service Your Top Priority
You might be able to offer great deals, but if you can’t deliver those deals with professionalism and courtesy, you might as well forget having any sort of repeat business. Unless you can get your customers to return to your store, there’s no way that your business will survive. Hopefully with time your customers will…
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Ensuring Quality Service through Interaction despite Automated Support
Current automated support methods work well for simple & common issues as they ignore some fundamentals of customer service. For instance, customers may be forced to browse through FAQs or click various menus to access information so they can solve their issues on their own, which we now call as “self-service.” Yonyx enables organizations to create…
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Two Great Tips for Great Customer Satisfaction
Having great customer service is the only way a good business can survive. Sure, you can offer deals and specials to try to lure customers into your store, but there’s no way they are going to stick around unless your staff is providing excellent customer service. A business without repeat customers is bound to be…
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Automated Support to Significantly Improve Customer Experience
Other than the concept of CRM, customer support in the form of Frequently Asked Questions (FAQs), knowledge bases, outsourced call centers and IVR Systems is sometimes hard to consider as part of the customer support system. Commerce and customer service have existed even before the idea of globalization hit the industry and the introduction of the…
