Two Great Tips for Great Customer Satisfaction

by | Jul 7, 2013 | Automate Support, Customer Self Service, Customer Support

Having great customer service is the only way a good business can survive. Sure, you can offer deals and specials to try to lure customers into your store, but there’s no way they are going to stick around unless your staff is providing excellent customer service.

A business without repeat customers is bound to be doomed, and that’s because excellent customer service is about sending them away happy so that they come back happy as well. Hopefully, they’ll give you positive feedback in the form of formal reviews or word of mouth reviews. Here are some hints on how to have the best possible customer service.

  1. Always make sure to pick up the phone.
    When you are around to answer the phone, remember to be courteous and helpful—if you can’t make your customers happy on the phone, there’s no way they’ll want to visit your store.
  2. Listen to your customers.
    Nobody is perfect all the time, and that includes customers, but sometimes the advice they have can be very valuable to your business. Plus, customers feel respected when you take the time to listen to them.

Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center agent with interactive self-service.

To find a company that delivers self service the way live agents do, contact us today! We also help your organization improve the consistency and quality of your customer support and along with that improve what is called CSAT (customer satisfaction).

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