Automated Support for Quicker Resolution of Customer Issues

Better revenues, enhanced customer satisfaction and cut-down costs are just some of the benefits you can reap from the automated support approach. Everyone seems to have their own opinion about this method of customer service operation. Currently, we are bombarded with information defining all perspectives such as cost-efficiency to time saving objectives.

Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.

The answer seems to be a resounding “automate it all” perspective especially for growing companies. Of course, the primary goal is to enhance customer satisfaction in terms of faster problem resolution whether your platform is hiring a customer support agent or just let your customers take advantage of the automated system.

Then again, we cannot discount the fact that the automated support approach has significantly increased revenues when we talk about internet transactions despite the “pressing need” of talking to a real person when we call customer service.

There is really no black and white when it comes to customer satisfaction. We all know that this becomes subjective because we’re talking about customers – with their own opinion and perspective about things. However, the automated support approach is a feasible alternative for companies wanting to reach quicker resolution for their customer issues without compromising on revenues. With this method, your agents can now work on more urgent and important issues rather than talking to a number of customers with almost the same need time and again.

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Create interactive decision trees for customer service management, cold call scripts or self-service. Improve sales performance metrics and customer delight across your call centers.

Interactive Decision Tree