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Reaping the Chief Benefits of Automated Support
Automated support service has many benefits beyond cost savings for the company. In fact, it can be a means of delivering customer service 24×7. Customers gain access to essential information they need without being put on hold or waiting to speak to any customer support rep. Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service…
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The Many Definitions of Customer Service
Customer service commonly refers to a couple different things. It can mean the actual concept of customer service itself, or it can be referring to the department within a company that primarily handles customer service. Customer service occurs any time an employee interacts with a customer—that can be before, during, or after a purchase, and…
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Does Having Customer Support Analyst in a Company Really Matter?
You’re probably aware of the trend and you now recognize the importance of having customer support analyst for your company. This only means that you’re putting customer service on top of your priority. Perhaps, it is easy to find one that fits perfectly to your company but the hard part is to provide proof that…
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Creative Customer Support Skills to Develop and be Effective
Today, there are many means that customers can reach you out such as Twitter, Facebook and other social media network platforms where they can like, comment or make suggestions. Since traditional phone calls predominate among all methods of customer interaction, it is important that customer support reps develop specific skills to be more effective. Yonyx…
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Customer Service Demystified In A Great Way
When we say, “customer service,” we mean the ability to provide your customers with experiences that are professional and positive while they purchase either goods or services from your company. Similarly, it can also refer to the department within a business that is responsible for effectively carrying out the customer service of the entire company.…
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A How-To Guide for Customer Service Delivery
The most important thing to remember about great customer service is that you shouldn’t make a promise that you can’t keep. Building trust with your customers and clients is key to keeping their business. If you say that you can make a delivery by Monday, then you better make sure that delivery is on time!…
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Ways to Deal with Service Disruptions for Customer Support
Customers don’t like to be held up by your company’s service disruptions. In fact, this brings a big impact on them so before this happens to you, make sure you know the ways to deal with them. Yonyx enables organizations to create multi-media flowcharts that replace the experience of getting help from a call center…
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A Breakdown of Customer Service Meanings
When someone refers to customer service, they will generally be talking about one of two definitions: customer service the philosophy or customer service the business department. Below is a short breakdown of what each of these terms means. Hopefully, this will be helpful in your never ending quest for providing quality customer service! Customer Service…
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Signs You Need Customer Support Analyst and Related Experts
A lot of growing companies realize the importance of getting better help desk and hiring a customer support analyst that know how to do things and follow a proper workflow. However, not all will resort to this kind of solution. So, how will you know if you need to hire a customer support analyst or…
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Skills Needed For Great Customer Service
Customer service can either make or break a business because clients are always thinking about the way you’re treating them. This is such an important concept that companies often create entire departments devoted to customer service, and having a successful customer service department depends on how well your employees are trained and the level of…
