Customer service commonly refers to a couple different things. It can mean the actual concept of customer service itself, or it can be referring to the department within a company that primarily handles customer service. Customer service occurs any time an employee interacts with a customer—that can be before, during, or after a purchase, and it involves face to face contact, speaking with customers over the telephone, or written correspondence like email. Most smart business owners make sure to spend an adequate amount of time and resources on training their employees in the ways of customer service. An employee who is unfamiliar with the expectations for quality customer service can be disastrous. Conversely, an employee who is an expert at customer service is much more likely to ensure that a loyal customer continues to return to your business.
Normally, this feedback is collected in the form of reviews which can either be on paper, over the telephone, or completed online. Feedback is especially important when a company wants to test out new goods or services.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
To find a company that solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service, contact us today!
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