Automated support service has many benefits beyond cost savings for the company. In fact, it can be a means of delivering customer service 24×7. Customers gain access to essential information they need without being put on hold or waiting to speak to any customer support rep.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
Benefits of Automated Support Service
Constantly Available:
When customers need any information, they can access it anytime even after office hours. There is no need for attendants or representatives on the line to speak with – as the service is available 24×7.
Frees Your Customer Support Team:
Representatives are freed up to focus more on complicated customer problems. They will only assist those who specifically request for an agent or those who require one.
User-Friendly Access:
If customers want to check their bills and pay them or track the status of any order they placed, they would appreciate it more if they can access the information without having to talk to your representatives. These simple functions are more accepted because it allows them to be in control.
Easily Customizable:
The menus presented to them are easily customizable according to their needs and in your part you can easily make updates.
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