The most important thing to remember about great customer service is that you shouldn’t make a promise that you can’t keep. Building trust with your customers and clients is key to keeping their business. If you say that you can make a delivery by Monday, then you better make sure that delivery is on time!
When thinking about what it means to give great customer service, you should also keep in mind that it’s very important you take customer complaints seriously. You should never have the attitude that some people are simply too hard to please. Rather, try focusing on pleasing the customer in front of you—maybe you can do it; maybe you can’t. Regardless, you can always say you tried.
Sure, you might have great customer service, but what about the people working for you? Always make sure your employees are completely clear about what your expectations for good customer service are. Let them know that pleasing the customer should be their number one priority. When your customers have positive interactions with your staff, you can be sure that they’ll be coming back for more business.
Yonyx enables organizations to create multi-media flowcharts that provide customers an interactive self-service experience similar to interacting with a live Agent.
To find a company that solves the problem of cutting down the cost of customer support by automating the delivery of support knowledge through self service, contact us today!
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