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Customer Service Techniques to Lower Holiday Stress
“Go above and beyond. Be the company that treats their customers like family.” – infinitcontact.com There are numerous holidays around the world and holiday season usually seems to put customers in a tizzy and become even more demanding and relentless in getting what they want. While most people celebrate festivals and holidays shopping and being…
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Importance of Managing Customer Emotions
“Emotionally satisfied customers contribute far more to the bottom line than rationally satisfied customers do, even though they are equally ‘satisfied’.” – gallup.com Studies have proven repeatedly that people are less rational and more emotional and hence to deal effectively with anyone, it would be important to understand the emotions. The quote elucidates why in…
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Managing the Customer Journey
“Well, the customer experience is a journey, too. It’s a never-ending journey. You must always strive to deliver that ultimate customer experience, not only at a single touch-point but also – especially – along the entire journey.” – Annette Franz (Gleneicki), CCXP What better way for a company to gain success than by delivering top class…
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Building a Sustainable Brand through Customers
“A sustainable brand is one that has a meaning or purpose that goes beyond making money, instead seeking to increase the wellbeing of humanity and all life on our planet. It sees people as creativists, not consumers. And it understands the lifecycle and environmental impact of all its activities, so that it can seek to…
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Changing Customer Buying Habits to Advantage
“User habits are a competitive advantage. Products that change customer routines are less susceptible to attacks from other companies.” – Nir Eyal Even though the common notion is that habits die hard, the fact is that some habits can change. Customer buying habits are from the latter category. Customer buying habits have evolved and continue…
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Build Scale for Customer Benefit
“Companies that grow for the sake of growth or that expand into areas outside their core business strategy often stumble. On the other hand, companies that build scale for the benefit of their customers and shareholders more often succeed over time.” – Jamie Dimon The essence of title is lucidly conveyed through the quote. The…
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Building Trust with Target Audience
“If people like you they’ll listen to you, but if they trust you they’ll do business with you.” – Zig Ziglar We have discussed several times that for customers to remain with a company or become encouraged to start an association with it, they would require to trust and be able to rely on the…
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Importance of Documentation in Customer Service
Photo by Michaela “Documentation is an important aspect of accountability that not only provides a record of the work being done but also recognizes efforts and reinforces the system.”- quotesgram.com Documentation in customer service is a quintessential part of customer data and information. Structured documentation in customer service ensures that details on customers are all in…
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Using Customer Criticism for Business Growth
“When customers share their story, they’re not just sharing pain points. They’re actually teaching you how to make your product, service, and business better. Your customer service organization should be designed to efficiently communicate those issues.”– Kristin Smaby Customer criticism and complaints are an inevitable part of any business, irrespective of how well run and…
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Importance of Personalization in Customer Service
“Personalization wasn’t supposed to be a cleverly veiled way to chase prospects around the web, showing them the same spammy ad for the same lame stuff as everyone else sees. No, it is a chance to differentiate at a human scale, to use behaviour as the most important clue about what people want and more…
