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Customer service is both an art and a science
“To my customer – I may not have the answer, but I’ll find it. I may not have the time, but I’ll make it.-Unknown” Customer service is effective when the people responsible deliver it with creativity and innovation as art and follow the principles of carefully observing and applying its rules as a science. Exceptional…
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Loyalty Programs for Customers
Customer loyalty, as anyone running a business knows, is hard to get. It is almost like climbing a vertical mountain with a heavy pack of the other nuances of the business. If a company slips, the ground gained over ‘the mountain’ can be easily lost. To make matters worse, it costs any business, both big…
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Winning Back Unhappy Customers
“Your most unhappy customers are your greatest source of learning.” – Bill Gates Since the above is true, it is a very wise business move to make it a habit of winning back unhappy customers. Of course, the ideal situation would be to never have any unhappy customers. Everyone makes mistakes – human error is…
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Customer Service Leadership boosts Team Building
“Teamwork is so important that it is virtually impossible for you to reach the heights of your capabilities or make the money that you want without becoming very good at it.” – Brian Tracy Employees are a company’s primary customers. Without the employees it would be impossible to run a company, much less deliver excellence…
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Enhancing value for customers
“Service, in short, is not what you do, but who you are. It is a way of living that you need to bring to everything you do, if you are to bring it to your customer interactions”. ~ Betsy Sanders This quote lucidly explains that unless companies must strive to enhance value for customers, else…
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Attention To Detail in Customer Service
Photo by Andrea Piacquadio “Sometimes, it’s the little details that can set service apart from the competition. Thinking about what touches you can add to the customer experience.” – Sara Hedayat It is true that “God is in the details” even in customer service. Attention to detail in customer service, like other aspects of life, is…
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All customers are not equal
“Knowing that 60% of your loyal customers are profitable is useless if you don’t know which ones to court with what level of service.”- Werner Reinartz and V Kumar Segmentation is invaluable but even more critical is to know and identify each customer individually. Not knowing or having a limited understanding of each customer comes…
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Beyond Customer Service
“The goal as a company is to have customer service that is not just the best but legendary”. -Sam Walton Everyone knows the success story of the company that believes and displays this. Companies that understand that business success does not just come from good service and support to customers are more successful than others.…
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Authority of the Social Customer
“Social media is much more than self-promotion. It is a two-way street, a set of tools that allow you to reach out to people and become the bringer of positive things and experiences. In turn, these people will not just support you. They will be there to help you increase your reach and audience –…
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Personalizing the Digital Customer Experience
Everyone likes to shop, whether they admit it or not. It is a pleasurable way to spend time and with technology making rapid advances, people can shop both online and in-store and also use their smart devices to shop on the go. Shoppers who are able to get great deals and discounts feel a sense…
