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Make Customer Service Training Fun
“Anyone who stops learning is old, whether at twenty or eighty.” Henry Ford Are your employees old? Well according to the quote, if they desist from learning then they must be! However, have you considered that maybe the customer service training your company provides is probably boring and a series of rote and bad conducted…
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Importance of Ethics in Customer Dealings
Image by Freepik The importance of ethics can never be overemphasized in all walks of life. It is necessary for each one to have a set of moral values and in the realm of business dealings, ethics prove invaluable. Ethics in customer dealings presents your company in a good light and customers will trust your…
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Get customers to say yes
“There are an infinite number of reasons to say no. Instead, try to focus on one good reason to say yes.”- Jarod Kintz Customers are perhaps accustomed or hardwired to say no – and perhaps have an infinite number of reasons to. However, it is the skill of the customer service teams that will get…
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Say No to Customers without Trouble
“And it comes from saying no to 1,000 things to make sure we don’t get on the wrong track or try to do too much. We’re always thinking about new markets we could enter, but it’s only by saying no that you can concentrate on the things that are really important.” – Steve Jobs in…
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Managing Hold times in customer calls
“The golden rule for every business man is this: Put yourself in your customer’s place.” – Orison Swett Marden Companies and their representatives that don’t apply this golden rule are the ones that fail at customer service. One of the major lapses in customer satisfaction is the inability of managing hold times in customer calls.…
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Stop competition from stealing your customers
“There is only one boss: the customer. And he can fire everybody in the company, from the chairman on down, simply by spending his money somewhere else.” – Sam Walton It is true and anyone who is running a business knows the above quote to be true. So much competition and each one hankering behind…
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Don’t give up on lost customers
“If we don’t take care of our customers, someone else will.” – Unknown The market is huge and getting bigger by the day. Is it any wonder then that companies are scrambling to keep customers? There are companies who have managed not just to keep customers but also turn them in to raving brand evangelists…
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Customer Engagement is vital to success
“The single most important thing to remember about any enterprise is that there are no results inside its walls. The result of a business is a satisfied customer.” – Peter Drucker The spectrum of Customer engagement has changed significantly. It is no longer a one time or one-off ‘event’ but is now an ongoing and…
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Keeping customers at the core of your business
“As far as customers are concerned, you are the company. This is not a burden but the core of your job. You hold in your hands the power to keep customers coming back – perhaps even to make or break the company.” – Unknown The author of this quote may be unknown, but it points…
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Myths around Customer Loyalty Programs
An earlier exposition spoke about the benefits of loyalty programs and their effect on customers and profits for companies. Loyalty programs have been around a long time but with time they have become better, more competitive and more strategic to allow companies to grab a bigger share of the customer’s pocket. Loyalty programs are not…
