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Useful Tools to Make Customer Support Better
In order for organizations to provide better and holistic customer experience, the customer support department must not be treated as a separate entity. When the company’s focus is the customers, the quality of customer support may be enhanced. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
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Self Service Information- How to Create Useful FAQ’s for Your Website
All businesses should have an FAQ section as part of their customer self service portal. While it’s so easy to write FAQ’s that look the same as your competition, you stand better customer experience with unique FAQs. This post gives you three ways to enrich your FAQ’s. Yonyx enables organizations to create decision tree driven…
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3 Customer Service Principles that Will Make You Unstoppable
Crafting customer service principles and strategies has been very easy for companies. The difficult part comes on how to execute the strategies. What makes customer services principles different from each other is the way you execute them. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self…
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How to Attract Customers Towards Your Company
When running a successful company, you have to realize the worth of loyal customers. If we look around multiple organizations, a large number of businesses have their center of attention on the wrong customers. You might be thinking if wrong customers really exist. Certainly, they do exist and as a result, the majority of the…
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Attributes of an Effective Customer Service Strategy
The functionality and effectiveness of your customer service depends on many factors. Among the vast aspects, one of the major factors is the people who are part of your company, your staff. Your staff or employees are responsible for the customer experience and the service your company provides. Before hiring people, you must make sure…
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Importance of Training to Provide Customer Support
Companies need to train their customer support staff in order to improve the overall customer experience. This must be done on all aspects of communication. Accurate planning and proper anticipation of the customers’ needs must be done while ensuring the quality of customer support no matter what channel or mode of communication is used such…
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Improving Customer Experience When Things Don’t Go Well?
Today with the emergence of social CRM and automated support, customer experience basing on the service and management of the company can no longer be treated as a separate entity. If you look at it at a different perspective, employees are the ones that can give high quality customer service. Yonyx enables organizations to create…
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How to Grow Positive Customer Experiences
Customer experience dynamics change everyday especially when in a competitive field of business. Customer experience is very sensitive to your business and customers. Negative customer experiences will bring your business down instantly. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service. Create a positive customer…
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Three Customer Care Tips that Won’t Go Unrewarded
Customers always expect to find the best treatment and immediate help from customer care departments. But normally that is not always the case. Customers are different and not all will get satisfied with the help that they need. Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer…
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A Book That Gives Sincere Help To Your Business
The extent to which customers are attracted to your goods and services depicts the wellness of your company or business. Now the question arises what makes the customers choose your company for the fulfillment of their needs. Obviously, it is the remarkable customer experience, which your company provides the customers. If you have successfully satisfied…
