Customers always expect to find the best treatment and immediate help from customer care departments. But normally that is not always the case. Customers are different and not all will get satisfied with the help that they need.
Yonyx enables organizations to create decision tree driven interactive guides for troubleshooting & how-to information for customer self service.
Here are three customer care tips that can work without you frowning just after he/she walks away.
Find common ground
The fact that you share something common with your customer may just bail you out of your problems. This is done by getting to know the customer and creating a relationship with the. Good customer agents have used this strategy to solve customer issues easily. The fact that you have become friendly rubs the face of an angry customer.
Welcome customer complaints
Research has shown that 90% of customers are willing to come again if you solve their issues the very first time. It is therefore important that you listen to your customer. Control the situation, acknowledge the dilemma and solve the customer’s problem.
Be positive
Customers consider the customer care unit as their savior. Be positive each time even if the product a customer mentions is not in your shelf. You could instead inform her to come pick the product certain day. After hanging that call, order for the product and make sure you stock it into your shop. This reduces the chances of customer getting upset.
We help you serve customers better through self-service.
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