Category: Customer Service

“New technologies are raising consumer expectations when it comes to customer service, and companies will pay the price if they don’t respond,” – Stephanie Condon A business enterprise can use the value proposition of a superior customer experience in an attempt to differentiate itself from its competitors. This may represent an important initiative because markets…

“Our customer base grows by the happy customers that go out of our doors,” – Lee Densmore Every business enterprise should work to achieve total customer satisfaction. We could say that this pursuit of customer satisfaction remains an ongoing project in most enterprises, but the forthright pursuit of the metric can yield distinct business outcomes.…

“Sh*t happens” – is an unacceptable excuse for poor customer service.’ – Bill Quiseng Poor customer service is a metaphor for bad business practices. The pitfalls of such service are many and include the very real prospects of customer migration, the loss of business reputation, and lost sales. We could say that a business that…

“Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this. That’s been my guiding principle,” – Robert Spector Every business enterprise has a primary duty to listen to its customers and understand their requirements. This should figure among the foremost customer service principles because a…

“We got a 25% increase in conversion and an increase in average order value when we sent (customers) to a page that included more products,” – Catherine Paschkewitz E-commerce businesses thrive on customers’ online shopping habits. The near ubiquity of the Internet in the modern world has been leveraged by businesses worldwide to operate online…

“Customers try non-phone channels more frequently during the holiday season, hoping to avoid long waits on the phone,” – Jim Freeze The annual holidays are time for frenzied customer shopping, for celebrations, for family and friends, year-end vacations, and travel, among other things. Businesses offer exciting discounts and deploy several other tactics to earn extra…

“Colour increases brand recognition by 80%. Brand recognition directly links to consumer confidence,” – Sarah Mangion Colour is an important part of our lives. Deciphering colours is one of the earliest activities taught to human babies because our visual senses hinge on the various types of colour and their many attributes. The world of commerce…

“You’ve got to stay super focused on shipping product. There isn’t a version two or three if there isn’t a great version one,” – Brendan Iribe Free shipping is an integral part of the world of e-commerce now. In modern times, online business enterprises and catalogue businesses ship their products primarily through means of air…

“Customer Service is everything and anything that touches a customer – directly or indirectly. Customer service means servicing customers and it’s so much more than just solving problems or addressing complaints. Customer service is part of a holistic customer experience that is capable of providing a critical competitive advantage in today’s increasingly cluttered and commoditized…

“The way to a customer’s heart is much more than a loyalty program. Making customer evangelists is about creating experiences worth talking about.” – Valeria Maltoni A customer reward program is a product or service loyalty program run by a business enterprise. These programs are designed to attract customer attention, acquire new customers, and engage…