Category: Customer Service

“When you think of the blur of all the brands that are out there, the ones you believe in and the ones you remember, like Chanel and Armani, are the ones that stand for something,” – Ralph Lauren Choice fatigue is a by-product of the extensive and ever-expanding range of products and services that are…

“In the age of the customer, executives don’t decide how customer-centric their companies are — customers do,” – Kate Leggett Businesses can craft a customer-centric product message through myriad efforts designed to help the business identify with the customer, identify and evaluate his or her requirements, and gaining thorough knowledge about the individual customer’s mindset.…

“Good conversation will drive traffic,” – Kat Chow A real world business can improve customer traffic by making efforts to boost footfalls to its brick-and-mortar showrooms. This can be achieved by opening business premises in a mall, wherein people from all lifestyles can visit and shop around the year. Such a business strategy calls for…

“We don’t have a choice on whether we do social media, the question is how well we do it,” – Erik Qualman A modern public image, powered by social media technologies, is important for contemporary businesses, and hence this image should be carefully planned, created, and nurtured because it can help the business to stand…

“For us, our most important stakeholder is not our stockholders, it is our customers. We’re in business to serve the needs and desires of our core customer base,” – John Mackey A business enterprise can face multiple challenges in the course of doing business. These challenges include dealing with customers, consolidating and preserving business confidence,…

“Customer service is just a day in, day out ongoing, never ending, unremitting, persevering, compassionate, type of activity,” – Leon Gorman Customer service is serious business and represents one of the pillars of modern commerce. A business that caters to its customers in every sense of the term can be called a well-oiled enterprise that…

“A self-service solution doesn’t mean you don’t offer customer service. On the contrary, self-service is a way to enhance,” – Shep Hyken Customer service is necessary to sustain and grow a business in an increasingly competitive world. A business can be a small or medium-sized enterprise or a sprawling transnational corporation; but both the entities…

“Truly listening is hearing the needs of the customer, understanding those needs, and making sure the company recognizes the opportunities they present,” – Frank Eliason Conversations are an important part of human society; the exchange of ideas and points of view acts as a lubricant that drives civilization forward. Similarly, the world of commerce can…

“Communication – the human connection – is the key to personal and career success,” – Paul J. Meyer Effective customer communication solutions represent an important aspect of conducting modern business. An enterprise needs to communicate with its customers regularly in order to do business. Modern commerce can use a wide range of technologies to communicate…

“Customer loyalty is priceless,” – Jeffrey Gitomer Every customer is important for a business and therefore the business enterprise has a duty to attract customers, serve each customer per his / her requirements, and build customer satisfaction; these are on-going processes wherein a business seeks to match its offerings to the desires and expectations of…