Category: Customer Service

“Supporting customers through multiple channels is no longer an option for financial services organizations; it’s a necessity” — Sonny Singh The modern business enterprise has to cater to customers at every level to stay ahead of the competition. Multi-channel customer service offers options to customers to deal with enterprises; such service channels are a recent…

“Fundamentally, a mobile strategy needs to be based on the value to the end user and the enterprise,”- Dirk Nicol A business enterprise needs customers in order to grow and thrive. Traditional brick-and-mortar enterprises depend on shops, showrooms, and sales personnel to conduct business. This remains the classic model for commerce and connecting with customers,…

“Effective communications starts with listening,” – Robert Gately There is no doubt about the importance of effective communication in modern business domains. Communication can be in the form of speaking, writing, or body language. In the world of business, effective communication is a lynchpin in many areas including customer service, because the business that communicates…

“If people believe they share values with a company, they will stay loyal to the brand” – Howard Schultz This quotation is an apt summation of personal emotion and its deep connection with corporate ambition. Modern markets offer a surfeit of products and services, brands and branded products for popular consumption. Naturally, this leads to…

“If you make a sale, you can make a living. If you make an investment of time and good service in a customer, you can make a fortune.”- Jim Rohn The quote above conveys the essence of conducting business with a human face. Customers and their business, help to keep a company successful and therefore, the…

If your target audience isn’t listening, it’s not their fault, it’s yours. – Seth Godin One of the most important keys to a successful business is the ability of that business to identify target customers and to create a superior offering to that particular segment of the buying public. It is vital that a company’s…

Courteous treatment will make a customer a walking advertisement – James Cash Penny Several entrepreneurs and marketing experts echo the sentiment above. The customer service organisation of a company has the power to attract new customers, retain existing ones and to ensure that those customers function as a walking, talking advertisement for the company. Customer…

“A workplace filled with and driven by employees with positive attitudes – vibrates continually to the tune of service excellence and passionate team success.” – Ty Howard In the business world, customer service attitude will always trump over aptitude and skill. Skills and knowledge are easily imparted, but an attitude of service cannot be instilled…

“Information is a deciding factor for consumers when making their choices and affects both consumer interests and their confidence in the products and services circulating within the market,” – European Union (EU) The art of pitching and closing a sale primarily comprises a mind game between the paying customer and the salesperson keen to close…

“A moment of gratitude makes a difference in your attitude” – Bruce Wilkinson The connection that a service provider or manufacturer forms with a client or a customer, becomes a relationship based on mutual benefit, going forward. It is a hard won, carefully cultivated and nurtured relationship that is based on mutual benefit as well…