Category: Customer Service

“Don’t find customers for your products find products for your customers.” – Seth Godin We have discussed this before – customers of today have a seemingly endless number of options and choices ranging from the companies in the market to their offerings. Each one is constantly competing with each other vying for the attention for…

“Sales Go Up and Down, Service Stays Forever” – Jason Goldberg As a company, do you realize / understand the importance of customers in the success of your business? We would presume that you do – to the extent that you would say they are critical and quintessential to success. It is simple really –…

“Good and honest heart felt communication is the key to a good strong relationship” – Picture Quote In any sphere of life, communication is extremely important and critical. Depending on the kind of communication, relationships are made or broken. In the world of business, regular communication with customers is of utmost importance when trying to…

“Happy Customers have the deepest pockets, focus on delivering as much creative value as you can” – SayQuotable It seems self-explanatory that there the value of happy customers is extremely high for companies. Research proves that customers, who have a great experience with a brand, spend at least one-third of their income on such brands…

“To succeed in business you need to be original, but you also need to understand what your customers want.” — Richard Branson Reading your customer’s mind is a stronger way of saying that companies must know and understand their customers to the extent of being able to predict what they want and how they want.…

“Customer service saves time. When you do it right the first time, you don’t have to fix it the next time.” – Shep Hyken Despite being one of the ‘traditional’ means of communication, texting or SMS (short message service) continues to be popular. Companies continue texting customers as a means of two-way communication – customers…

“We are moving more and more towards live chat support, because it makes it easier for us to quickly fix the problem.” – David Freer We know that in today’s fast-paced world, customers constantly seek companies that would make their lives easier, and provide service that is fast and effective. Keeping this requirement in mind,…

“Once you understand what makes people buy things, you know how to sell – and how to write copy.” – Robert W. Bly Companies know exactly what they want to achieve, the features and benefits their brand can bring, their mission and vision statements – everything regarding their company. In addition, they feel elated about their…

“To be successful and grow your business and revenues, you must match the way you market your products with the way your prospects learn about and shop for your products.” – Brian Halligan While it is great for a company to be able to get customers to buy, what would be even better is being…