Category: Customer Service

“Your love for customers attracts them, and differentiates you from the less loving competitors.” – 1000ventures Customers are the reason for any business, and so it is important for a company to understand and prove its business’ value to the customer. The balance of power has shifted in favour of customers, forcing companies to place…

“The overriding factor for consumers will be trust. – a high level of trust will result in a good customer service ROI. Consumers have to trust a supplier to deliver against its promise. Whether that is providing the best price, being available when needed, or getting a response to an inquiry,” – Customer Champions We have discussed…

“Don’t make promises unless you will keep them. Not plan to keep them. Will keep them. Reliability is one of the keys to any good relationship, and good customer service is no exception.” – Susan Ward We know that in today’s business world, top class customer service is what differentiates one company from another, and…

“You want to be extra rigorous about making the best possible thing you can. Find everything that’s wrong with it and fix it. Seek negative feedback.” – Elon Musk Every business would be vulnerable to negative customer reviews – irrespective of the size, stature, and time in business, of companies. Managing these reviews can be…

“Failure is the opportunity to begin again more intelligently.” – Henry Ford Zero defect / failure may be the goal for most businesses, and is necessary to deliver a certain standard of service to customers and to ensure long-term success for the company. However, we know that every business has its failures and lapses and…

“Make every interaction count, even the small ones. They are all relevant.” – Shep Hyken The important thing to know for any business is that customers hate to wait. Businesses must not only make consistent efforts to reduce actual waiting times, but also those that customers perceive as waiting times – the time that customers…

“Churn rate is a measure of the number of customers who discontinue a service in a given period of time. A high churn rate suggests that either you’re better at acquiring customers than serving them, or you’re not acquiring the right customers.” – niswey.com The definition of customer churn rate clearly shows that a company…

“The landscape for business isn’t changing because of social media, it’s changing because consumer expectations are evolving.” – Brian Solis In the last exposition, we spoke about the need for consistently improving customer service. The fact is that as businesses change to meet the growing demands of the market, so do the needs of customers.…

“What we’re talking about is improving customer service. Virtually any company can benefit from it”. – John Tschol Since customers and their expectations and needs are constantly changing and evolving, it would make sense for a company to work constantly at improving customer service it provides. In fact, consistently enhancing this crucial area must be…

“A satisfied customer is the best business strategy of all.” – Michael LeBoeuf Anyone running a business would know that customer service is now the top differentiator for any company. This means every company must have a robust and successful customer service strategy that would enable it to understand how to interact with customers –…