Category: Customer Service

“Nothing haunts us like the things we didn’t buy” – fashionchick.nl With rising competition, shrinking markets, low customer attention span, and limited resources, every company is trying every ‘trick in the book’ to attract and retain the largest number of customers possible. One of the top ‘tricks’ is customer FOMO – fear of missing out…

“Make the customer’s problem your problem.” –Shep Hyken We already know that there will be times when customer situations would run into trouble, and a company would have a tough time dealing with the resultant frustration and ire. Such situations can even occur daily, and there really is no way to prevent completely, things from…

“In order to sell a product or a service, a company must establish a relationship with the consumer. It must build trust and rapport. It must understand the customer’s needs, and it must provide a product that delivers the promised benefits.”- Jay Levinson Which business owner does not understand the importance of building customer relationships?…

“The only purpose of customer service is to change feelings”. – Seth Godin Every business faces the challenge of customer service failure – almost daily. This would happen despite a company’s best efforts to keep its customers happy by ensuring that they receive the kind of service they expect. However, research results indicate otherwise –…

“Moments of truth tell the tale of success or failure. Every contact with the customer creates a lasting impression – for better or worse. Handle each opportunity with care.” – Bill Quiseng Some companies do a better job at creating and building robust relationships with their customers. This is what makes for service excellence, and…

“The best advertising you can have is a loyal customer spreading the word about how incredible your business is.” – Shep Hyken Every company invests resources into promoting their business and advertising its offerings. However, irrespective of the effort put in and the resources spent, there will always be some amount of doubt and apprehensions…

“Customers are no longer buying products and services – they are buying experiences delivered via the products and services.” – Gregory Yankelovich Making customer experience a priority seems like the most obvious thing for any business. A company that claims to be customer focused, would only be able to substantiate its claims by ensuring that…

“Sustainability is no longer optional. Companies that fail to adopt such practices will perish. They will not only lose cost basis: they will also suffer in recruiting employees as well as attracting customers.” – John Replogle Despite rise in prices, an unstable economy, and several other factors affecting the market, people continue to buy what…

“As agile organizations, teams and team members, we must constantly question what could be better in order to continually improve”. – Albert Einstein The word agile, according to the dictionary, means “ability to be quick and graceful”. This ability therefore, is amongst the top requirements for the world of business today. Everything around us today…