Category: Customer Service
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Avoid Being Mistreated by Customers
“The customer is always right, except when they are wrong.” – Diylol.com If you run a business, have worked in customer service, or even have had even the remotest connection dealing with customers, you would know that the quote above rings true. Customers are often wrong – just that it is not easy to tell…
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Knowing When a Prospective Customer is wasting your Time
“People say the customer is always right, but you know what – they’re not. Sometimes they are wrong and they need to be told so.” – Michael O’Leary We know that gaining customers is a lot harder now than ever, and it is a lot tougher to get a new customer than it is to…
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Dealing with Impatient Customers
Photo by Liza Summer “Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them.” – Kevin Stirtz Have you found yourself dealing with impatient customers – the kind, who are easily riled by anything? These people can be hard to…
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Writing Skills in Customer Support are Critical for Success
Photo by RF._.studio “Write to be understood, speak to be heard, read to grow.” – Lawrence Clark Powell Customers seek support from a company through a variety of channels. Some may pick up the phone and speak with the service representatives, while others would take the time to write an email to describe their needs.…
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Developing Skills for Face-to-Face Customer Service
“Spend a lot of time talking to customers face to face. You’d be amazed how many companies don’t listen to their customers.” – Ross Perot We have been discussing regularly about the importance and critical nature of customer service for a business in creating, and building relationships with customers. Customers are the lifeline of any…
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The Complexity of Customer Relationships
“You can acquire some measure of knowledge from various research techniques, but nothing beats living, breathing, and feeling the same things your prospect (customers) do.” – John Jantsch Every business must cultivate meaningful, personal, and engaging connections with their customers. The closer a company can get to its customers, the better kind of experiences it…
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Customer Referrals Are Not Easy to Gain
“Referrals aren’t given easily. If you don’t take the time to establish credibility, you’re not going to get the referral. People have to get to know you. They have to feel comfortable with who you are and what you do.” – Ivan Misner Anyone running a business knows that it is no walk in the…
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Getting Customers Interested in your Business
“Profit in business comes from repeat customers; customers that boast about your product and service, and that bring friends with them”. – W. Edwards Deming There would really be no point starting a business if you are unable to get customers interested in it. A company may have a customer base but unless they buy…
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Emotional Intelligence in Customer Service
“Emotional intelligence, more than any other factor, more than IQ or expertise, accounts for 85% to 90% of success at work… IQ is a threshold competence. You need it, but it doesn’t make you a star. Emotional Intelligence can.” – Warren Bennis Businesses today can be successful or not depending on how effective their workforce…
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Every Business Needs Customer Advocates
“Advocacy can propel a brand unlike any other paid or unpaid media because it unlocks the networking power of one-to-one relationships with a key of trust.” – Rick Wion Every business needs customer advocates – there is absolutely no disagreement on this fact now. Customer advocates are those happy customers who are at the peak…
