Category: Customer Service

“Customers don’t expect you to be perfect. They do expect you to fix things when they go wrong”. – Donald Porter Customers may be tough and even unreasonable at times. However, from reading the quote above, it is clear that they expect companies to be human – meaning they expect mistakes and are ready to…

“Social media is the ultimate equalizer. It gives a voice and a platform to anyone willing to engage”. – Amy Jo Marti In a short span, personal and business lives seem to have become almost unimaginable without social media.  For companies, it has become a highly visible and effective platform to communicate with customers –…

“Fulfil the searcher’s task, not just their query. Resolve their mission.” – Rand Fishkin    Competition has increased, and continues to become more frenetic and hectic in every sphere of the business environment. The pace of this change is in an accelerated mode and does not show any signs of abating. The number of channels…

“Even if it’s just 1 or 2 percent churn, it could be devastating to a company”. – Larry Ponemon Customers now have become smarter and more aware of with whom and when they spend their money. They seem to be holding on to their purse strings a lot more tighter than ever before, making it…

“Customer service shouldn’t just be a department, it should be the entire company.” – Tony Hsieh Customers are becoming increasingly demanding and seek to interact with companies when they want and through a channel / channels that is most convenient for them. This is irrespective of the service they seek – a response to a…

“The more sources you have coming into a stream of customer data, the more likely you are to get some pollution. If everybody just pollutes a little bit, it adds up to a whole lot in the end. Ideally, you want to stop it or catch it at its source.” – Aaron Zornes We spoke…

“Teaching your employees something new creates an instant connection, and they will respect you for it. If you can do this in a job interview, you will be sure to attract the smartest people. Money doesn’t mean much to a lot of the smartest people in the world—they want to grow their intelligence rather than…

“Don’t reinvent the wheel. Focus on winning one customer at a time. Be honest and sincere. Do what’s right. There’s nothing magical about this. That’s been my guiding principle. To make it work, you have to live it every day. Make it your mind-set.” – Robert Spector Technology has brought about many new and exciting changes…

“Customer Conversion is dependent on the right customer conversation.” – Rasheed Ogunlaru It may be one of the more traditional methods of communicating, but there is no doubt that getting in touch with existing and prospective customers via email, is still alive and ‘kicking’. Growing a business is tough – more so when it is…

“There are only three measurements that tell you nearly everything you need to know about your organization’s overall performance: employee engagement, customer satisfaction, and cash flow. It goes without saying that no company, small or large, can win over the long run without energized employees who believe in the mission and understand how to achieve…