Category: Customer Service

“Employees engage with employers and brands when they’re treated as humans worthy of respect.” – Meghan Biro The strongest brands rake in the moolah – right. They help a business to grow and generate huge volumes in sales and are popular despite being priced at a premium. Such brands enable better margins, profits, and attract…

“The customer is not always right, but your job is never to show them how they’re wrong. Your job is to be professional, courteous, accommodating….and to demonstrate emotional maturity…even (and especially) under stress.” – Steve Dorfman It may seem too much of a task for a company to not only provide top class service, but…

“When a customer is upset, remember that you’re dealing with a person, not a problem.” – Marilyn Suttle Anyone running business would know that keeping customers happy is no mean task. In fact, there would hardly ever be a time when a business would have all happy customers. Unhappy customers mean complaints – inevitably. However,…

“It’s much harder to provide a great customer service than I would have ever realized. It’s much more art than science in some of these other areas and not just about the facts but about how you are conveying them”. – David Yu Unless customer service becomes part of a company’s culture, it would be…

“Negative Customer Reviews can be a blessing in disguise if you know how to use them to your advantage.” – sweettoothrewards.com Every business needs customers and with them come their feelings, behaviours, attitudes, opinions, and the ability to voice each of these. With people practically ‘living’ inside of the online world, it would be imprudent…

“Cater to your customers’ lifestyles. It will create instant rapport and a lasting sense of “I belong here.” – Marilyn Suttle Something that every business owner and company would know is that the realm of customer service is a rather large and complex one. Anything that concerns the customer directly (and indirectly) is part of…

“By far, the most requested improvement from customers was “Better Human Service” – Genesys Global Survey, 2009 Every company now can claim that they provide customer service – they have to. However, going by the statement above from the survey it is clear that customer service personalization is what customers want. They want tailored experiences,…

“People work for money but go the extra mile for recognition, praise, and rewards.” – Dale Carnegie Employees would pass on to customers what they receive from their company. As per the quote, it would be beneficial to a company to ensure that they not only compensate their employees well, but also show them appreciation…

“That’s been one of my mantras — focus and simplicity. Simple can be harder than complex: You have to work hard to get your thinking clean to make it simple. But it’s worth it in the end because once you get there, you can move mountains.” – Steve Jobs One of the premises of top…