Category: Customer Service

“Our DNA is as a consumer company – for that individual customer who’s voting thumbs up or thumbs down. That’s who we think about. And we think that our job is to take responsibility for the complete user experience. And if it’s not up to par, it’s our fault, plain and simply”. – Steve Jobs…

“It takes 20 years to build a reputation and five minutes to ruin it. If you think about that, you’ll do things differently” – Warren Buffett For any business / company, the best bet for increasing business and establishing market reputation is the ‘good word’ from customers. Customer referrals, testimonials, and discussion networks are the…

“Your website is not the center of your universe. Your Facebook page is not the center of your universe. Your mobile app is not the center of your universe. The customer is the center of your universe.” – Bruce Ernst There is no business without customers and the relationship a company shares with them determines…

“Persuasion has become a kind of force. The more the advertiser knows about what consumers want, and the more desires the product and packaging seek to fulfil, the more coercive the force” – Virginia Postrel Businesses, especially the customer service and sales teams, constantly face challenges with convincing and persuading customers to buy the company’s…

“Stay true to your vision, – Too many entrepreneurs pivot too soon.” – Jennifer Fremont-Smith We bet you are staring at the title of this article in disbelief. Did we just say that it is acceptable to ignore customer feedback sometimes? Yes – we did and as you read on, you will unravel the truth…

“The golden rule for every business man is this: Put yourself in your customer’s place.” – Orison Swett Marden Wikipedia defines humility as “the self-restraint from excessive vanity, and can possess moral and/or ethical dimensions”. By this definition, it is obvious that humility in dealing with customers is an essential trait – without which customers would…

“Customer service is not a department. It’s a philosophy to be embraced by everyone in an organization. Everyone plays their part in contributing to the customer’s experience.” – Shep Hyken Creating best customer experiences for business success would be unthinkable and undoable for a company without active contribution from each person. The quote above explains…

“We Run After New Business But Leave Old Customers Always Satisfied.” – amusingfun.com It would seem that the key to stop customers from abandoning your company would be to do what the quote says – get new business, but never forget about existing customers and their needs. The fact is that many dissatisfied customers may…

“When you depersonalize abrasive behavior and see it as a call for help you become a catalyst for the best kind of change.” – Marilyn Suttle Every business wants to grow – and it is an essential requirement of staying competitive. However, there is a flip side to the growth – as businesses grow they…

“As you’ve noticed, people don’t want to be sold. What people do want is news and information about the things they care about.” – Larry Weber We are certain that no business or company would ever say that they have enough customers or that they would not want any more. After all more customers means…