Category: Customer Service

“If you are building a culture where honest expectations are communicated and peer accountability is the norm, then the group will address poor performance and attitudes”. – Henry Cloud We know that not all customers are ‘equal’. Anyone running a business would, at some point experienced the ‘not so good’ aspects of their customers. Some…

“Whatever your business is, talk to your customers and provide them with what they want. It makes sense”. – Robert Bowman Customers are the lifeline of any company – the reason for its existence and survival.  Is it not important then, for you to help your customers in every way possible? Customers have many choices…

“Do what you do so well that they will want to see it again and bring their friends.” – Walt Disney We all know the ‘super powers’ that customers possess and the fact that they would be willing to use in favour of a company, if they are pleased with it. Many companies claim that…

“We see our customers as invited guests to a party, and we are the hosts. It’s our job to make the customer experience a little bit better.” – Jeff Bezos Customer demands are changing – fast. What may have been great service in the past, could now be less than average – something customers will…

“The true leader serves. Serves people. Serves their best interests, and in doing so will not always be popular, may not always impress. But because true leaders are motivated by loving concern than a desire for personal glory, they are willing to pay the price.” – Eugene B. Habecker Customer service is usually the ‘job’…

“The only way to put out a social-media fire is with social-media water.” – Ramon DeLeon Every business needs customers but no business wants angry ones – even a single angry customer can wreak havoc in the company. Angry customers want everyone to know the poor experiences they have had with a company and unfortunately,…

“Customer service must be a philosophy in which all employees feel and act accountable for creating satisfied customers.” – Tom Reilly training It is natural for people to respond positively to friendly, kind, and welcoming situations and people. In the context of business, customers are more open and amenable to a company that exhibits these…

“Your work is going to fill a large part of your life, and the only way to be truly satisfied is to do what you believe is great work. And the only way to do great work is to love what you do. If you haven’t found it yet, keep looking, and don’t settle. As…

“Quality in a service or product is not what you put into it. It is what the client or customer gets out of it.” – Peter Drucker Even though customers may not always be right or nice, the fact is that they are indispensable for not only the success of a company, but also its…

“The real money is made selling more to existing customers”. – Yaro Starak Existing customers who are happy and profitable are possibly the best and most potent assets any company can hope to gain. It is the onus of a company to find ways to sell more to such customers to increase revenue, enhance profitability, and…