Category: Customer Service

“Every piece of your content should be excellent, enough that customers are compelled to share it.” – Joe Pulizzi We have mentioned earlier too that apart from providing business, customers can prove to be value-added partners too in a variety of ways. They can help innovation and provide ideas and insights, and other such highly…

“Your employees come first. And if you treat your employees right, guess what? Your customers come back, and that makes your shareholders happy. Start with employees and the rest follows from that”. – Herb Kelleher By utilizing employee talent effectively, a company would be placing high importance on its employees. It is true – when…

“Whenever you’re in conflict with someone, there is one factor that can make the difference between damaging your relationship and deepening it. That factor is attitude.” – William James We know that customer service is perhaps one of the most challenging and stressful jobs, given that despite best efforts, conflicts with customers are inevitable. The…

“Make it personal! Get as close to your customers as you possibly can, and then get closer still so you can give them a squeeze.” – Jeffrey Hayzlett Customers expect to receive courteous treatment. Research too reveals that a whopping 78% of customers said that their most memorable experiences with a company happened due to…

“Perhaps the most salient factor for the most successful brands is the promise of consistent quality. Whether it’s a business or a consumer making a purchasing decision, they want to be sure in this world of endless choice that their decision is the right one”. – Rosi McMurray By increasing awareness of why and how…

“Merely satisfying customers will not be enough to earn their loyalty. Instead, they must experience exceptional service worthy of their repeat business and referral. Understand the factors that drive this customer revolution” – Rick Tate  Memorable customer experiences do not come about by chance and neither are they sustainable without relentless effort and endeavours. Businesses…

“…it means listening to and capturing data and behaviour from a customer across all channels…” – Loren McDonald Most businesses / companies probably understand that the success of the relationship with their customers goes beyond the business transactions. A research has shown that the top people of most companies believe that engaging customers through an…

“Employee recognition is easy.  It means paying attention to the good stuff and calling it out.  It’s as simple as an authentic “Thank you,” or an employee-run rewards system.  Because of it, employees feel seen, valued, and proud”. – youearnedit.com Customer service, as we know, is not the domain or responsibility of only the customer…

“In this age of the customer, the only sustainable competitive advantage is knowledge and engagement with customers.” – Forrester The importance of a great workforce – engaged and energized – cannot be overemphasized. Employees interact with customers and the manner in which they do so could either engage customers or chase them away. Companies face…

“Quality comes with a Price. So now you know how to increase your price”. – malenadugroup Customers require deft and skilful handling – anything could be a trigger to irritate or annoy them. Among the things that could possibly escalate quickly is the company’s decision to affect an increase in prices – this decision is…