Category: Customer Service
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Importance of Payment Options for Customers
Photo by Pixabay “Complexity is your enemy. Any fool can make something complicated. It is hard to make something simple.” – Sir Richard Branson Customers have a wide range of options. So many companies offer similar products and price points. Would it not make sense to give customers multiple options through your company, so they find…
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Most Common Customer Service Mistakes
“The world’s greatest brands have made mistakes, only to bounce back stronger than ever. Shame lies not in failing, but in failing to learn from failure.” – Rob Grav According to the quote, the biggest and best brands and companies have failed sometime but they have become big and successful by learning from their mistakes.…
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Make your Business Stand Out from Competition
“You can’t look at the competition and say you’re going to do it better. You have to look at the competition and say you’re going to do it differently.” – Steve Jobs In a dwindling and shrinking business world, becoming a voice that is heard and respected is becoming one of the biggest challenges for…
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Importance of Understanding Customer Behavior
Photo by Tim Douglas “Each business is a victim of Digital Darwinism, the evolution of consumer behavior when society and technology evolve faster than the ability to exploit it. Digital Darwinism does not discriminate. Every business is threatened. – Brian Solis Every business deserves to be successful, given the hard work and toil the people involved…
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Protecting Personal Information of Customers
“The practice of trying to trick or manipulate people into breaking normal security procedures is called ‘Social Engineering’. The principle behind social engineering and scams in general is that people are the weak link in security – that it can be easier to trick people than to hack into computing systems by force. Social engineers…
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Attracting Customers From Around the World
“I have found no greater satisfaction than achieving success through honest dealing and strict adherence to the view that, for you to gain, those you deal with should gain as well.” – Alan Greenspan Our grandparents, parents and even some of us in our childhood remember shopping as something that involved going over to the…
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Measuring Customer Service Effectiveness
“Biggest question: Isn’t it really ‘customer helping’ rather than customer service? And wouldn’t you deliver better service if you thought of it that way?” – Jeffrey Gitomer Possibly the most crucial element for any business to become and remain successful is customer service. Companies understand this fact and invest huge amounts of resources to ensure…
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Creating a Strong and Powerful Brand
“Brands are built around stories. And stories of identity – who we are, where we’ve come from – are the most effective stories of all. This storytelling is a powerful way to bring brands to life.” – Bill Dauphinais Brand name is what you look for as a customer when out shopping. It is highly…
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Balancing Customer Expectations and Business Needs
Photo by Karolina Grabowska “Ultimately it comes down to balancing their needs with the budget. It’s just a constant process of give and take” – Scott Straubhar Balance in every sphere of life is an essential component – in business too. Unless companies can balance customer expectations and business needs, they would end up either displeasing…
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Staying Relevant with Customers
“Relevance is the most important quality a brand, store or experience can offer”. – Andrea Coville In the previous exposition, we spoke about the importance of keeping pace with today’s customer. Taking that idea further, we believe that staying relevant with customers would be essential to keeping pace and for the overall ‘health’ of the…
