Category: Customer Service

“Want to keep a customer for life, shock them with a random act of kindness or exceptional customer service experience.” – Melanie Dodaro Entertain your customers while they wait – simple yet exceptional customer service! Irrespective of how hard a business may try to avoid it, waiting for customers would inevitably creep in since immediate…

“A business that makes nothing but money is a poor business”. – Henry Ford The quote is possibly the sum of what customer service ought not to be. When companies focus only on profits and not customers, they deliver poor customer experiences. This in turn leads to customer dissatisfaction and would have them ‘sharing their…

“Profitability is coming from productivity, efficiency, management, austerity, and the way to manage the business.” – Carlos Slim A top and highly successful retail chain owes its success to the fact that it keeps its costs down through the robust implementation of various strategies. They have been able to reduce customer service costs and pass…

“Instead of using technology to automate processes, think about using technology to enhance human interaction.” – Tony Zambito Customer interactions are events, which can be both positive and negative. Either way they have a significant impact on a company and are great opportunities for learning. Learning through customer interactions would help a company to change…

“Companies and their brands need to reach out and speak directly to consumers, to honor their values, and to form meaningful relationships with them. They must become architects of community, consistently demonstrating the values that their customer community expects in exchange for their loyalty and purchases”. – Simon Mainwaring In a highly competitive business world,…

“Stress should be a powerful driving force, not an obstacle”. – Bill Phillips Anyone working in customer service will tell you, without hesitation, that their job probably tops those that are stressful by nature. Dealing with other people, especially those that have the ability (and right) to complain is comparable probably to all of the…

“If you are going to achieve excellence in big things, you develop the habit in little matters. Excellence is not an exception, it is a prevailing attitude”. – Colin Powell The power of choice can never be overemphasized – this is what customers have now, more than ever. They have choices not just in products,…

“It’s crucial to not only listen to customers, but also to understand the motivation for their feedback.”- Josh Pigford Businesses and companies, irrespective of their stature and size desperately need customers to remain with them and surveys seem to be the best form of building a connection. Feedback surveys are viewed as insights into the…

“Wonder what customers really want? Ask. Don’t Tell” – Lisa Stone Is not the basis and very premise of customer service to know what customers want? However, in order to know what customers want a company must be willing to consistently ask them and implement their suggestions. For the most part, it would seem that…