Category: Customer Service

“Quality in a service or product is not what you put into it. It is what the customer gets out of it.” – Peter Drucker Quality customer service, as rightly pointed out in the quote, is that which customer’s see value in. Companies that provide such service see phenomenal growth and a rise in their…

“The effectiveness of communication is not defined by the communication, but by the response”. – Milton Erickson Customers – anyone in any industry and in any job profile would find themselves communicating with customers. The key to success and progression, then, would be the ability to communicate effectively with them. Companies that weave communication strategies…

“When customers see limits as roadblocks to great customer experience, you risk losing them and all those they tell in person and on social media” – Kate Nasser Driving business is the responsibility of each person in a company – which implies that this key function belongs also to the customer service staff. Customer service…

“Make the customers’ problem your problem. By solving their problems and needs, you create a partnership.”- Shep Hyken The quote sums up what quality, customer service representatives should have. It is all about making customers a priority – and every company must focus on that. By mastering some skills, the customer service representatives would be…

“If you don’t have a competitive advantage, don’t compete.” – Jack Welch The quote from Jack Welch sums up accurately how important it is for a company to have a competitive advantage – without it there would be no point in trying to sustain the business. This statement comes from some who was at the…

“The true business of every company is to make and keep customers.” – Peter Drucker Many companies fail because they either do not know how or are not well equipped to keep their customers for good. Keeping your customers for good has huge benefits – to start with it is cheaper – research reveals that…

“Every contact we have with a customer influences whether or not they’ll come back. We have to be great every time or we’ll lose them”. – Kevin Stirtz Every company would have a goal but simply having one will not help a company to realize it. There must be a level of commitment and passion…

“It’s not that we ever even say we’re customer-centric. We don’t have to. What we say is we’re going to the right thing, we’re going to try as hard as we can, and that just spills over into the way we treat our customers.” – Ted Hoy Since businesses cannot run without its customers (or…