Category: Customer Service

“A story is at its best when it’s not intrusive, when it brings value to a platform’s consumers, and when it fits in as a natural step along the customer’s path to making a purchase.”– Gary Vaynerchuk Content is nothing but a company telling its brand’s story in a way that convinces the target customers…

“Silent customers can be deadly. Encourage them to complain”. – Ron Kaufman The power of customer silence must never be underestimated and can never be overemphasized. The fact is that despite best efforts, there are bound to be repeated lapses in customer service, flaws in products and something about the company that will tick customers…

“It takes great customers to create a great business, and it takes great people to have great customers.” – Todd Eber The quote above would hold true for any company. Is there any company that functions without employees? The employees carry the mission and vision of the company and it is through their efforts (or…

“A Virtual Team working together as one – side by side, separated by waters brought together by technology.” – Virtual Team Intelligence Companies are expanding and how! A single company could have offices and teams working across the globe, serving customers in those many locations. The distance and time zones make it tough to manage…

“Be thankful for customers who complain. You still have the opportunity to make them happy.” – Smith Management Group Cliché but a truism – ‘you cannot please everyone’ – and customers are probably the toughest group to please. Irrespective of the business someone is running – you will have customers and it is your job…

“Companies spend millions on the land, building the store, and stocking it full of product, all for one thing—the customer.  But, when the customer actually appears, they fall down on the job.  All that time, thought, and money is wasted if the customer walks out, never to return.” – John Tschhol The face of customer…

“Any enterprise CEO really ought to be able to ask a question that involves connecting data across the organization, be able to run a company effectively, and especially to be able to respond to unexpected events. Most organizations are missing this ability to connect all the data together.”- Tim Berners-Lee Putting in place strategies and…

“Setting customer expectations at a level that is aligned with consistently deliverable levels of customer service requires that your whole staff, from product development to marketing, works in harmony with your brand image.” – Richard Branson Aligning business with customers simply means that the whole company – every member of staff – know that serving…

“As a company, you need to get to the future first, ahead of your customers, and be ready to greet them when they arrive.” – Marc Benioff No one sets up a business only to wind it up in a short while. However, in order to keep it alive and healthy year after year, companies…

“Customers are no longer buying products and services – they are buying experiences delivered via the products and services.” – Gregory Yankelovich We know that learning and receiving feedback from customers is important. The most effective and common form of doing so is through customer satisfaction surveys. Even though there is some truth in the…