Category: Customer Service

“The way your employees feel is the way your customers will feel. And if your employees don’t feel valued, neither will your customers.” – Sybil F. Stershic We have been discussing about the many ways that employees can be either assets or liabilities for a company. It all depends on how they are treated. Companies…

“Interdependent people combine their own efforts, with the efforts of others to achieve their greatest success.” – Stephen Covey It is no longer tough or inconceivable for any company to become a global company. However, in order to gain global success, a global mind-set is required. This essentially means that your company is willing to…

“If you are building a culture where honest expectations are communicated and peer accountability is the norm, then the group will address poor performance and attitudes”. – Henry Cloud The quality of employees can make or break a company. Studies show that the work output of good employees is more than 3 times that of…

“The act of providing feedback and suggestions helps align customers to a business, and “companies can even recapture defecting customers simply by contacting them and encouraging them to participate.” – Omar Merlo, Andreas B. Eisingerich and Seigyoung Auh Getting to know customers is the first step to a great business. The most effective way to…

“We can’t buy fans and we can’t schedule our commercials into the consciousness of our fans. Rather, we must speak with clear intent and respect the boundaries of the relationship”. –  Judy Franks “Do not rest on laurels” – a standard rule to follow in life and definitely in business. No business can ever say…

“Your brand is a story unfolding across all customer touch points.” – Jonah Sacks Positive customer experiences and enhanced customer satisfaction now form the most crucial points of differentiation in a business world marred by copy cats and self-defeating price wars. Research and studies consistently prove that there is a direct connection between the relationship…

“Cost-effective, attractive to business partners, environmentally friendly, easy access to a wide range of guidance and support – it makes good business sense to implement and maintain a robust and effective environmental management system” – Elliot Morley Making a good impression on customers is imperative for the success of any company. Amongst the top ways…

“Make the prospect a more informed buyer with content”. – Robert Simon Click and share worthy, engaging and enticing, interesting and valuable – content. In order to create customers through content, it should be all these things and more. Companies that can consistently provide such content to their customers are able to motivate existing customers…

“The biggest risk is not taking any risk… In a world that changing really quickly, the only strategy that is guaranteed to fail is not taking risks”. – Mark Zuckerberg Succeeding in business in the world today is not an easy task. Rising customer demands, surge in new and fierce competitors, multi-channel communication networks, social…