Category: Customer Service

“A lot of people have fancy things to say about customer service, but it’s just a day-in, day-out, on-going, never-ending, persevering, compassionate kind of activity.” – Christopher McCormick Yes the quote above lucidly and powerfully explains the need of the human touch in customer service. It is all about the customer and the people that…

“To me, a leader is someone who holds her- or himself accountable for finding potential in people and processes. And so what I think is really important is sustainability”. – Brene Brown We have discussed repeatedly that the success and sustainability of a company is the responsibility of each and every member and within this…

“The golden rule for every business man is this: Put yourself in your customer’s place.” – Orison Swett Marden When any company and its representatives put themselves in their customer’s place they would realize the importance of the customer, their needs and their expectations. Customer service skills are extremely vital for everyone in the organization…

“It doesn’t make sense to hire smart people and then tell them what to do; we hire smart people so they can tell us what to do.” – Steve Jobs Businesses run primarily for customers but they are run ‘by’ the employees. The success of a business therefore depends on how smart they have been…

“There is only one winning strategy. It is to carefully define the target market and direct a superior offering to that target market.” – Philip Kotler Sure there is agreement in the business world (and outside too) that without focus it is tough, maybe even impossible, to gain or retain a stronghold. There are many…

“Get comfortable being uncomfortable” – Jillian Michaels The subject itself may be a bit disconcerting but ask anyone who is running a successful business / considered as being successful and they will tell you that they were not afraid to being uncomfortable in business and in their life. In fact the discomfort has been one…

“Trust is built with consistency.” -Lincoln Chafee Consistency in business seems obvious enough to not need examination or be written about. However, many companies – both big and small – seem to err on this aspect and operate in a disorderly, mercurial and haphazard manner. This leads to operational inefficiency, serious customer service lapses and…

“It takes more than language to attract customers.” – Louise Lee To speak the customer’s language is not about learning many different languages in addition to the well-understood English language. To speak the customer’s language means that a company is able to convey its proposals, vision, goals and customer service ideals to its customers in…

“If your customers are made to feel as if they are outsiders, they will eventually find a competitor who makes them feel better about doing business with them.” – Shep Hyken The quote is very relevant especially for a company’s global customers. When a company’s main office is located elsewhere and the customers are scattered…

“Legendary service is one of the criteria that sets one company apart from its competitors. It’s the mark of a truly authentic company – you just can’t fake caring!” – Kim Garst Why does a company need competitor profiling in order to provide ‘legendary service’? The answer lies in the fact that unless a company…