Category: Customer Service

“I think it’s very important to have a feedback loop, where you’re constantly thinking about what you’ve done and how you could be doing it better”. – Elon Musk How does anyone know whether they are making a difference by what they are doing or not doing? This is true of companies and also the…

“Innovation is any change big or small that makes a difference.” – Thomas Smith Innovation for the sake of it does not make it effective but rather such people or companies that are only making attempts at innovation to be part of the bandwagon. However, if it is not effective innovation it will lose its…

“Central goal of conflict of interest policies is to protect the integrity of professional judgement and to preserve trust rather than to re-meditate bias or mistrust after it occurs.” – Institute of Medicine of the National Academics 2009 Conflicts are a very real part of life and definitely in professional settings. Too many of these…

“You can receive all the compliments in the world, but that won’t do a thing unless you believe it yourself.” – Criss Jami Anyone running a company and in business will tell you that even tougher to get than profits, are customer compliments. These words of kindness and approval are elicited from customers only when…

“Learning is an active process. We learn by doing. Only knowledge that is used sticks in your mind.” – Dale Carnegie Learning is a process – which means that it is on-going and continuous. Amongst the many goals and aims of a company, creating a learning culture is probably one of the most important. The…

“A sustainable business is resource efficient, respects the environment and is a good neighbour” – Phil Harding Who doesn’t love and respect a responsible company? Even the competition acknowledges the efforts of a company in the realm of sustainability. As such, sustainability consciousness and drive ensures that a company is able to endure and will…

“Our belief is that if you get the culture right, most of the other stuff like great customer service or building a great long-term brand or empowering passionate employees and customers will happen on its own.” – Tony Hsieh Corporate culture is often tough to define and for each company it holds a unique significance.…

“I believe a balanced life is essential, and I try to make sure that all of our employees know that and live that way. It’s crucial to me as a manager that I help ensure that our employees are as successful as our customers and partners. I also think that employees these days expect less…

“Ideal conversation must be an exchange of thought, and not, as many of those who worry most about their shortcomings believe, an eloquent exhibition of wit or oratory” – Emily Post We know that customer interactions can be stressful given that there is always some issue or query that is wanting. These issues get compounded…

“Customers are no longer buying products and services – they are buying experiences delivered via the products and services.” – Gregory Yankelovich Companies are now understanding customer experience from a completely different viewpoint. It ceases to be only an ideal or a standard but has moved to being a premeditated and functioning directive for any…