Category: Customer Service

“Being relevant to your customers only when you’re trying to sell something means choosing to be irrelevant to them for the rest of the time.” – Stan Slap More information, wide variety of products and a plethora of companies to choose from – sounds like customers have their work cut out for them! In this…

“Gratitude unlocks the fullness of life. It turns what we have into enough, and more. It turns denial into acceptance, chaos to order, confusion to clarity.” – Melody Beattie Let’s open this exposition with two questions – what do you consider most important when working in a company? What do you as a company understand…

“In business, the most important lesson I have learned is that there is one currency that always plays the key role in forming value, and that is human capital—the knowledge, skills and experiences of people.” – Lowell Milken Businesses are constantly hankering over how to increase the working capital to maintain liquidity. We spoke about…

“Crowd-funding provides a final, persuasive link in the crowd-sourcing argument.” – Jeff Howe Simply put crowd-funding is asking a ‘crowd’ of people to invest a defined sum of money to fund a particular project or venture in exchange for some rewards or returns.  This concept is gathering momentum due to the novel idea of reaching…

“Founders don’t do the diligence they should on their investors. Entrepreneurs should pick their investors like they pick their co-founders: very carefully.” – from Sabeer Bhatia’s Interview The term due diligence is used when a company decides to investigate and gauge the value and use of a business opportunity such as a merger, investor and…

“Being a leader gives you charisma. If you look and study the leaders who have succeeded, that’s where charisma comes from, from the leading.” – Seth Godin We know that running a business, especially in the current scenario, is no child’s play. It becomes even tougher if the leadership does not perform to its optimum…

“The ethics on which brands are built need to be ingrained in the business if the brand proposition is to be credible to consumers”. – Paul Gaskell The popularity of a company’s brand depends on a variety of reasons. Top amongst them should be the reputation of the company, the previous performance of the brand,…

“Now, 10 years later, the person who talked and complained is still talking and complaining and still remains in the same position. The person who took the initiative and found solutions has been promoted several times.” – Catherine Pulsifer Work life is arduous and stressful even if things are relatively smooth and streamlined. However, smooth…

“I hope that in this year to come, you make mistakes. Because if you are making mistakes, then you are making new things, trying new things, learning, living, pushing yourself, changing yourself, changing your world. You’re doing things you’ve never done before, and more importantly, you’re doing something”. – Neil Gaiman Is your company regressive…

“When you have mergers and acquisitions that improve the quality of your product, the ability to grow and bring better efficiency, it’s good for all.” – Roger Agnelli Company mergers are not much different from a marriage between two individuals. Both the ‘relationships’ require commitment and a zeal to make the association work. We will…