Category: Customer Service

“In fact, there was general agreement that minds can exist on non-biological substrates and that algorithms are of central importance to the existence of minds.” – Vernor Vinge Sequences of information, when interspersed with logic and reason, can output formulae; complex instances of such formulae are known as algorithms. These virtual creations, quite ubiquitous in…

“The thing is, continuity of strategic direction and continuous improvement in how you do things is absolutely consistent with each other. In fact, they’re mutually reinforcing.” – Michael Porter The art and science of modern business could be expressed as the execution of an expansive flow and interplay of ideas. This implies that modern businesses…

“Strategic-operational KPIs alignment gives the organization a powerful tool to use when implementing change.” – Pearl Zhu The idea of globalization represents a watershed in the history of economic development. Many factors have enabled this worldwide phenomenon; these include digital technologies, the World Wide Web, knowledge (and skill) transfer mechanisms, training programs, outsourced service paradigms,…

“Education is simply the soul of a society as it passes from one generation to another.” – GK Chesterton The cultivation of knowledge and intelligence, when undertaken through systematic efforts, represents the core essence of an education. In earlier ages, education thrived on oral traditions and methods that taught vocational skills to students, interns, and…

“Technology now allows people to connect anytime, anywhere to anyone in the world, from almost any device. This is dramatically changing the way people work, facilitating 24/7 collaboration with colleagues, who are dispersed across time zones, countries and continents.” – Michael Dell Concepts, theories, regulations, and models of labor have changed, mutated, and evolved over…

“A successful economic development strategy must focus on improving the skills of the area’s workforce, reducing the cost of doing business, and making available the resources businesses need to compete and thrive in today’s global economy.” – Rod Blagojevich Modern organizations represent a multi-faceted entity, a versatile idea or construct that hinges on marshalling the…

“Prepare and prevent, don’t repair and repent.” – Author Unknown Convention, design, function, and calibrated flows represent core elements that drive performance in modern systems and processes. A variety of processes comprise the essence of the contemporary workplace, and these enable organizations to inter alia, expand scale, deliver on commercial imperatives, build market reputations, establish…

“If you are building a culture where honest expectations are communicated and peer accountability is the norm, then the group will address poor performance and attitudes.” – Henry Cloud Workforces, in the modern day, comprise an important and integral segment of value chains. The human element that powers workforces enables contemporary enterprises to perform, grow…

“Imagination is more important than knowledge. For knowledge is limited to all we now know and understand, while imagination embraces the entire world, and all there ever will be to know and to understand.” – Albert Einstein The idea and practice of education could be viewed as a contested domain, a worldwide multi-decadal project that…

“When working with data, I discover what I really want to say.” – Damian Mingle Information, or data, presents an interesting concept in the modern age. Various forms of information have originated and find application in domains as varied as industry, technology, trade and commerce, scientific research, design development, among others. The imperatives of civilizational…