Category: Customer Service

“Profit is the most global aspect of a business, and it is cross-functional”. – Carlos Ghosn A company’s success is based on its performance, which is a factor of the kind of effort put in by its employees. It is a well-known fact that employee attrition or a poor quality workforce can prove to be…

“The more moral the people are in their business dealings, the less paperwork you need, the more handshakes you can have, the more the wheels of capitalism work better because there’s trust in the marketplace. Business ethics is not a joke. And, in fact, I think most businesses that I’ve dealt with encourage exactly that…

“Customer Service shouldn’t just be a department. It should be the entire company.” – Tony Hsieh We have been through many expositions on the critical nature of customer service. We have touched on the fact that customer service is important for all departments and should not be bracketed into one department. Companies are realizing the…

“There’s no magic formula for great company culture. The key is just to treat your staff how you would like to be treated”. – Sir Richard Branson Every company has some kind of a culture. It is the supposed norm by which certain behaviours and actions are considered acceptable or unacceptable. The ‘air’ or the…

“It takes maturity to respond, rather than react. Remember this when you feel upset with customers and co-workers alike. Exercise emotional maturity, self-control, kindness…and take the high road.” – Steve Dorfman Leaders in a company are probably the most closely watched and continually emulated people. Employees expect them to act and behave in a certain…

“Diversity: the art of thinking independently together.” – Malcolm Forbes The dictionary describes diversity as “the state or quality of being different or varied” and this is absolutely accurate for any business – differences exist in almost every portion and are most pronounced in the company’s workforce. As companies become global, they attract customers from…

“If a brand genuinely wants to make a social contribution, it should start with who they are, not what they do. For only when a brand has defined itself and its core values can it identify causes or social responsibility initiatives that are in alignment with its authentic brand story.”- Simon Mainwaring Being in business…

“The secret to productive goal setting is in establishing clearly defined goals, writing them down and then focusing on them several times a day with words, pictures and emotions as if we’ve already achieved them.” – Denis Waitley In every realm of life it is important to set goals – they lend purpose and focus.…

“The rich and interactive experiences we have come to expect on mobile apps have created new standards and expectations for all digital media including the web. The result is websites are evolving to become more app-like in their rich functionality” – Raj Aggarwal It is the digital age – the age of speed and being…