Category: Customer Service

“Emphasize your strengths on your resume, in your cover letters and in your interviews. It may sound obvious, but you’d be surprised how many people simply list everything they’ve ever done. Convey your passion and link your strengths to measurable results. Employers and interviewers love concrete data”. – Marcus Buckingham The quote states in a…

“The greatest weapon against stress is our ability to choose one thought over another.” – William James Stress is a killer – everyone knows that but it is inescapable too. It exists in every sphere of our life but we will focus on stress in the workplace. Managing such stress is the joined responsibility of…

“When you’re surrounded by people who share a passionate commitment around a common purpose, anything is possible.” – Howard Schultz The choice of commitment promotes stability and growth and we are focusing on the choice of commitment to one’s place of work. The reality is that, as in the past, employees are no longer interested…

“Colleagues are a wonderful thing – but mentors, that’s where the real work gets done”. – Junot Diaz In the tough corporate world people need someone to guide and support them. Someone who is experienced and may have dealt with many a crisis situation and emerged victorious and so can pass on this expertise to…

“Once you have a clear picture of your priorities – that is your values, goals and high leverage activities, organize around them.” – Stephen Covey It would seem so obvious that in order to do one’s job efficiently, one must be organized at work. The fact however, is that even though everyone knows this, a…

“Learning never exhausts the mind”. – Leonardo da Vinci We start learning from a very young age and those who are sensible understand that learning is a never-ending process and will continue their endeavour to learn irrespective of age, status, qualification and position. Learning in the workplace is the same – in fact organizations that…

“Empathy and understanding must precede advice.” – Zach Brittle It would seem obvious that when one reaches a position of leadership, a person is expected to think and manage using their mind and not think with their heart. Leadership is expected and must be seen as practical, level-headed, tough and people for whom business results…

“If you’re an employer, you want to hire an employee who’ll do their job, not do your bidding.”- Jeffrey Jones Do you consider your company to be a great employer – an employer of choice? For any company to be perceived as a great employer, it would take the combined efforts of all those working…

“Meetings get a bad rap, and deservedly so – most are disorganized and distracted. But they can be a critical tool for getting your team on the same page.” – Justin Rosenstein We understand that a company can only run well only when everyone is pointed in the same direction and working towards common goals.…

“Resolving conflict is rarely about who is right. It is about acknowledgment and appreciation of differences.” – Thomas Crum We have spoken at length about the need for companies and the senior management to remain aware of conflict situations and resolve them before they become reason for strife and attrition. The fact is that conflicts…