Category: Customer Service

“Creativity is just connecting things. When you ask creative people how they did something, they feel a little guilty because they didn’t really do it, they just saw something. It seemed obvious to them after a while. That’s because they were able to connect experiences they’ve had and synthesize new things”. – Steve Jobs It…

“You can have brilliant ideas, but if you can’t get them across, your ideas won’t get you anywhere.” – Lee Iaccoca We have just spoken about the power of innovation. A culture of innovation is the direct result of great ideas received and implemented. Any company would benefit from an energized workforce that continually has…

“It isn’t the incompetent who destroy an organization. The incompetent never get in a position to destroy it. It is those who achieved something and want to rest upon their achievements who are forever clogging things up.”- F. M. Young The times have changed – some would say for the better and others might disagree…

“Rather than focus on beating the competition, focus on creating a win for your customer.” – Geoffrey James Working and running a business in a silo or in isolation is no longer possible or feasible. There is far too much competition and they have become smarter, more tech savvy and less risk averse. It makes…

“Discipline is based on pride, on meticulous attention to details, and on mutual respect and confidence. Discipline must be a habit so ingrained that it is stronger than the excitement of the goal or the fear of failure.” – Gary Ryan Blair The importance and criticality of a happy and energized workplace cannot be overstated.…

“Empathy and social skills are social intelligence, the interpersonal part of emotional intelligence. That’s why they look alike”. – Daniel Goleman In the past when stress levels were lower and people seemed more at ease with themselves with those around them and the people they worked with, intelligence and capabilities were the traits that were…

“It’s because of this fundamental shift towards user-generated information that people will listen more to other people than to traditional sources.” – Eric Schmidt The dictionary defines testimonials as “a formal statement testifying to someone’s character and qualifications.” By its definition, such a statement from customers about the strengths and capabilities of a company would…

“Service is a promise that cannot be seen, touched, or felt through any of our external senses.”- Jag Randhawa The face of the customer has changed significantly in the recent past – they have become more demanding and know exactly what they want and expect. Many companies have not been able to keep pace with…

“Is the annoying co-worker in your office, the person you see in the mirror?” – KenOkel.com In life we come across all kinds of people, so it is a given that difficult people are a reality. In the workplace especially everyone just has to deal with annoying co-workers because they too abound and seem to…

“Leadership and learning are indispensable to each other.” – John Fitzgerald Kennedy Effective leadership is the oil that lubricates the company’s ‘machinery’ and ensures the smooth movement of any business. Without effective leadership it would be tough to maintain order and direction, which are so essential in business. The behaviour and influence of leadership is…