Category: Customer Service
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Exit Interviews – A Way Forward to Retain Employees
“Clarity creates control. Most employees know what they don’t want – fewer know what they really do want.” We have delved into the realm of a company’s responsibilities towards their ‘first customers’ – their employees. We covered employee friendly processes and even great on-boarding to create a lasting impression on new employees, how the costs…
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Effective On-boarding – Essential for New Hires
“If you pick the right people and give them the opportunity to spread their wings and put compensation as a carrier behind it, you almost don’t have to manage them.” – Jack Welch We have spoken previously about the criticality of preventing employee attrition but also added that hiring new employees will also be a…
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Employee Attrition – Serious ‘heartburn’
“You can’t afford to lose too many people. It’s not cheap, and that’s where a lot of your profit goes.” – gallup.com No form of losing is pleasant and especially losing resources / assets in business. It is a known fact that customer and employee attrition causes some serious ‘heartburn’ for any company. Anyone in…
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Email Etiquette in Business
Photo by Miguel Á. Padriñán “An email can make or break a potential opportunity for you, so send and respond to them wisely.” – Leila Lewis Office etiquette can either make or break a business. In the large spectrum of business etiquette, email etiquette is one of the most overlooked, despite its importance in communication.…
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Important to Measure Quality of Customer Service
“To keep a customer demands as much skill as to win one.”- American Proverb Irrespective of what we write on, we always emphasize the need to have a certain standard of quality of customer service and how important it is to measure this quality. Rightly so – since customer service is probably the single most…
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Working Seamlessly within a Diverse Workforce
“Overcoming barriers to performance is how groups become teams.”- Anonymous Even at the risk of sounding repetitive it must be said that digitization and globalization has shrunk the world. Virtual communication and teams have become a reality since companies now can reach out to customers and target audience across the globe and boundaries don’t seem…
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Competitive Edge is for Small Businesses too
“An organization’s ability to learn, and translate that learning into action rapidly, is the ultimate competitive advantage”. – Jack Welch As the quote suggests, competitive edge is that advantage which even small businesses must have. If your company / business is flourishing, is huge and well-known, you already have a bit of an edge. For…
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Creating a Positive Mind-set for Business Success
“Positive thinking is expecting, talking, believing, and visualizing what you want to achieve. It is seeing what you want, as an accomplished fact.” – Remez Sasson A positive mind-set is not just a fad or ‘teaching’ of some management guru that you can choose to ignore. Cultivating and enhancing a positive mind-set does not only…
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Creating Leaders from your Employees
“I start with the premise that the function of leadership is to produce more leaders, not more followers.” – Ralph Nader Some believe that leaders are born while others believe that it is possible to make leaders of ordinary people. In the current business environment, companies cannot afford to wait around to hire someone who…
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Failing to deliver Great Customer Experiences
“78% of consumers have bailed on a transaction or not made an intended purchase because of a poor service experience.” Source: American Express Survey, 2011 To deliver great customer experiences, the change must begin within the organization and must be targeted at internal process, strategies and employee guidelines. Companies have no choice but to become…
