Category: Customer Service

“People who look down on other people don’t end up being looked up to.” – Robert Half For any business or even individual to be successful and be known and liked, it is important to get along with others and promote goodwill for the business and oneself. A disdainful and contemptuous attitude is not tough…

“When employees are happy, they are your very best ambassadors.” – James Sinegal A company is known by its brand. This makes the brand one of the most valuable strengths of a company and will allow the company to be positioned distinctly in the crowded market place.  The brand is what ‘speaks’ to customers and…

No I have not lost control of my mind! I know what you are thinking – the constant banter of how tough it is to sustain customers and then this exposition which actually says that is alright for a company to divorce the bad customers! Customers and business don’t grow on trees or fall from…

“Retaining and attracting high-performing talent is a top priority for sustaining excellence.” – Laurita Thomas Sustainability and success of a company depend on its customers – internal and external. Without either, there really is no company. With the surge in new companies, being able to hire and retain the best talent in the market is…

“Websites promote you 24/7: No employee will do that.” ― Paul Cookson This quote is the best way to describe the importance of your company’s website. It is always out there working silently to promote your company and its brand and products. Your company’s website really is your best asset and the only ‘employee’ working…

“You manage things. You lead people.” – culcgooda.wordpress.com Every successful company will and must have a mix of managers and leaders. Some individuals, will belong to one or other group, while others will be both. Whatever the mix, the fact is that a business should have both. Between managers and leaders, managers are supposed to…

“If you don’t care, your customer never will.” – Marlene Blaszczyk How many times have you witnessed great service, a lot of attention and loads of care from a newly set-up company or store? You are made to believe that this is how it will remain as long as you are a customer and then…

“Customer centrism and usefulness requires playing the long game, and attempting to achieve unprecedented relevancy.” – Jay Baer The dictionary defines a mind-set as “the established set of attitudes held by someone”. Going by this definition, customer centricity is a mind-set too. It is about having the right attitude towards your customers, your employees and…

“A Brand is not a product or a promise or a feeling. It’s the sum of all the experiences you have with a company.” – Amir Kassaei According to the quote, unless your customer has an uplifting experience with your company and its brand, you can be sure that you are doing something wrong. The…

“eMarketer predicts that by 2016, mobile with represent$87 billion, or about a quarter of all ecommerce sales.” – The New York Times This is serious business – not having a mobile friendly website could mean that you are not and will not become part of the huge business mentioned in the quote above! The reason…