Category: Customer Service

“There’s no question that workplace wellness is worth it. The only question is whether you’re going to do it today or tomorrow. Get it on today.” – Warren Buffet We discussed previously how happy employees make happy customers, who in turn account for the company’s success. To improve productivity you need happy employees and a…

“Productivity is never an accident. It is always the result of a commitment to excellence, intelligent planning, and focused effort.” – Paul J. Meyer We have just recently spoken about the importance of a happy workplace and how crucial it is to remove negativity from the work environment. The intention of both these aspects is…

“For me context is the key – from that comes the understanding of everything.” – Kenneth Noland In the broader sense, context is the situations that surround an event or any action and through it the persons concerned can construct meaning and completely understand the current event or action. Putting things in perspective or using…

“A business based on brand is, very simply, a business primed for success.” – David F. D’Alessandro A magnet is anything / anyone that is a crowd-puller, enticer and can please long enough to make people stay. In the current frenzied paced business world, where technology seems to change daily, it is becoming increasingly important…

“A workplace filled with and driven by employees and positive attitudes – vibrates continually to the tune of service excellence and passionate team success.” – Ty Howard If the life-line of a company is its customers, then employees are the way to either keep this lifeline healthy or completely ‘kill’ it. For employees to function…

“It’s very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.” – Gary Vaynerchuk For any business – irrespective of size, industry, product offerings and other such differentiations – there is one…

“First impressions are important. While a book should not be judged by its cover, many people are unlikely to read it if the cover is not inviting.” – Anonymous Anyone running a company and most definitely those working in the customer service realm know the quote to be true. Everyone hopes that they can make…

“We need to learn and to show others that there are tried and tested, powerful ways of containing and resolving conflict which do not require the use of force”. – Scilla Elworthy The role of customer service agents is known to be an entry-level one. However, anyone who works in this realm will tell you…

“People rarely succeed unless they have fun in what they are doing.” – Dale Carnegie We have discussed at length previously too that it is the employees that make or break an organization. It is the responsibility of the company to ensure that its employees remain happy, motivated and free from stress. A happy workplace…