Category: Customer Service

“Eventually everything connects – people, ideas, objects. The quality of the connections is the key to quality per se.” – Charles Eames Modern organizations represent complex entities that spotlight certain aspects of ongoing development of thought and inorganic evolution. The organization is a phenomenon, an expression of intelligent thought, and a product of composite utilities…

“A corporation is a living organism; it has to continue to shed its skin. Methods have to change. Focus has to change. Values have to change. The sum total of those changes is transformation.” – Andrew Grove In a world largely defined and molded by processes and products, considering the idea of intangibles as an…

“Effective group facilitation is an artful dance requiring rigorous discipline. The role of the facilitator offers an opportunity to dance with life on the edge of the sword, to be present and aware, to be with and for people in a way that cuts through to what enhances and facilitates life. A facilitator is a…

“In the hands of a competent facilitator, a well-designed process sets the stage and supports the group as it explores options, navigates conflict and reaches decisions.” – Beatrice Briggs A productive use of time symbolizes one of the hallmarks of modern civilization. Given this context, meetings would be the foremost instance wherein, groups of individuals…

“For safety is not a gadget but a state of mind.” – Eleanor Everet Contemporary workspaces represent a sophisticated construct, a product of experimentation and extended ideation – and one underlined by norms, laws, codes, values, and practices. The typical workplace has undergone many stages of development and evolution since the early days of the…

“Whenever you see a successful business, someone once made a courageous decision.” – Peter Drucker Two-dimensional structures represent, and contain, interesting possibilities; these enable flexible experimentation, empower thoughts, may accelerate the creative process, and allow the human mind to explore incipient ideas, sub-structures, and concepts. The positioning of two-dimensional entities within flowcharts can help individuals…

“The greatest benefit of machine learning may ultimately be not what the machines learn, but what we learn by teaching them.” – Pedro Domingos The human brain – a landmark creation of biological evolution – is an entity that exhibits sophistication at many levels, and offers us views into remarkable abilities and mechanisms. Inputs such…

“The future is ours to shape. I feel we are in a race that we need to win. It’s a race between the growing power of technology and the growing wisdom we need to manage it.” – Max Tegmark Multiple realities co-exist at different levels of creation and the march of technology represents a modern-day…

“There’s no discovery without a search, and there’s no rediscovery without a research. Every discovery man ever made has always been concealed. It takes searchers and researchers to unveil them, and that’s what makes an insightful leader.” – Benjamin Suulola The idea of exploration is a multi-faceted construct – a part of systematic attempts to…

“Research is creating new knowledge.” – Neil Armstrong The spirit of inquiry could be termed as a modern sensibility, one that drives research and development initiatives, and helps unearth innovation in a broad spectrum of human activity. Pioneers have harnessed the spirit of inquiry in a bid to discover new knowledge, expand the world views…