Category: Customer Service

“In the not-so-little mind of your customer, consistency is absolutely essential for delivering a world class Customer Experience.” In the vast and crucial realm of customer service, it is essential that companies fully understand what goes into making each customer experience world class. Speculation does not work in Customer Experience since customers know exactly what…

“Very few people use landline phones for much of anything. So when you talk about things like online chat and social media messages and emails, what you’re really talking about is the full extent of human communication”. – Glenn Greenwald We have discussed previously that live chats are adding that ‘something extra’ to businesses when…

“It is not the answer that enlightens but the question”. – Eugene Ionesco Customers have loads of enlightenment then (according to the quote)! They constantly ask questions and dealing with the tough questions from customers can be quite intimidating. Unfortunately for most customer service representatives, being in the line of fire of these tough questions…

“For good ideas and true innovation, you need human interaction, conflict, argument, debate”. – Margaret Heffernan Despite the fast moving world and the upgraded technology creating possibilities of minimizing human intervention in a number of realms, for businesses to run smoothly they must interact adequately with their customers. The most apparent and obvious way for…

“Give trust, and you’ll get it double in return” – KEES KAMIES Running a business is a tough job. It requires gumption and the trust of people who work with you and buy from you – your customers. Unless customers like you and can trust you, it is unlikely that they would continue to do…

“For every customer who bothers to complain, 26 other customers remain silent.”- Source: White House of Consumer Affairs Mentioned above is a fact not a quote! We have discussed earlier how detrimental silent customers can be for any business. When companies send out feedback surveys, many customers don’t reply and there is normally no reason…

“Measuring engagement and engaging consumers are two sides of the same coin.”- David Penn It has been established beyond doubt that in the current competitive milieu of businesses, high standards of customer service is the defining and distinction providing feature. Top class marketing and selling skills may allow you to acquire new customers, but to…

“A satisfied customer is one who will continue to buy from you, seldom shop around, refer other customers and in general be a superstar advocate for your business”. – Gregory Ciotti Enough said! The reasons mentioned in the quote are enough to understand the importance of customer satisfaction. In the current day and age and…

“I never trust an executive who tends to pass the buck. Nor would I want to deal with him as a customer or a supplier”. – James Cash Penney As someone who is running a business it is your prime responsibility to ensure that you don’t hurt your business by having unhappy customers. The quote…

“Customer Experience will shape the future by ensuring the products we design and develop for people will actually fit within their needs, rather than people trying to fit around the product”. – Lawrence Kitson>/i> There must be a number of times when you thought that you were doing everything right and yet lost a seemingly…