Category: Customer Service

“Ask your customers to be part of the solution, and don’t view them as part of the problem”. – Alan Weiss As the market changes, customers get busier and competition becomes more fierce time available seems to be getting lesser. Harried and on the go customers are therefore veering to the direction of finding solutions…

The holiday season is a time for joy and celebration. It also means that customers are now more likely to be actively spending time buying new things and engaging in frenzied shopping. It is also a time when companies announce deals, launches and such events that will have customers lining up. They are also searching…

“What’s dangerous is not to evolve”. – Jeff Bezos In this age where customer is everything to a business, the future of customer service is evolution. How can companies not evolve – customers know a lot more and expect even more than they have ever. Predicting what the future of customer service will be a…

“Failure is simply the opportunity to begin again, this time more intelligently”. – Henry Ford In an ever changing and rapidly growing business environment, customer service is getting tougher by the day. Products and offerings are similar and to make matters even more complicated there is a surge of new breed start-ups that are hitting…

“If you work just for money, you’ll never make it, but if you love what you’re doing and you always put the customer first, success will be yours.” – Ray Kroc Customers are tough. There is no escaping this fact and as a business you know that revolving your strategies around the old maxim –…

“The simple act of saying ‘thank you’ is a demonstration of gratitude in response to an experience that was meaningful to a customer or citizen.” – Simon Mainwaring Customers are constantly providing companies and their representatives, opportunities to keep in touch, do business and work on the different types of feedback the give. Customers can…

“To have a successful team every player must want the same thing and dream the same dream.” – Luke John Daly News of shoddy customer service travels twice as fast and reaches many more people as compared to good or even great customer service. With access to so many platforms for discussion and spreading the…

“Customer experience is a catalyst of transformation. It directly impacts culture, strategy, structure and all parts of a business.” – Christine Crandell Ever walk around and not see hordes of people busy doing something on their smart mobile devices? Unlikely! Well customer-centric companies have therefore picked up on this and are constantly improvising and looking…

“The single most important thing is to make people happy. If you are making people happy, as a side effect, they will be happy to open up their wallets and pay you.”- Derek Sivers Service to customers is not the extension of a company’s job, it is the core function. Customers are the indispensable asset…

Customers become customers when they buy and their buying decisions are based mostly on changes in their emotional states. Companies can try to influence those mind states through information but must always keep these emotions in mind to be successful in accomplishing a sale. A customer could be approaching a buying decision purely to gain…