Category: Customer Service

“Social media is a savior not a nemesis, an asset not a liability, a time saver not a time killer for ad agency new business” – Michael Gass Companies have jumped onto the social media bandwagon as it is touted to be the next big thing for marketing. Everyone is attempting to milk as many…

True customer service must be at a certain level and also that customers expect companies to personalize customer service. But how much personalization becomes too much and exhibits that companies are getting carried away and stepping over the fine line of professionalism to being creepy and overwhelming? This is a question that all companies and…

“Employees who believe that management is concerned about them as a whole person – not just an employee – are more productive, more satisfied, more fulfilled. Satisfied employees mean satisfied customers, which leads to profitability.” – Anne M. Mulcahy Customers rate companies according to service first. The other factors play some part but in what…

“Don’t find fault, find a remedy.” – Henry Ford Not being able to find a remedy and only finding fault with each other in a team, any team not just the customer service team is a sure to guaranteeing customer service failure. Teams and customers win when companies are structured; have the right direction, leadership…

“You need to know about customer feedback that says things should be better.” – Bill Gates In the traditional ways of shopping, customers would walk in to a store, shop around and make a few comments that would actually be feedback. It was immediate and provided first-hand information for the shop owners on how customers…

“Revolve your world around the customer and more customers will revolve around you.” – Heather Williams Do you remember when as a child you walked in to a local shop tightly holding your parent’s hand and being greeted by the gentle, kind and friendly old person behind the counter? He spoke to your parents by…

“The more you engage with customers, the clearer things become and the easier it is to determine what you should be doing”. – John Russell To enable customers to contact a company directly and at any time with human interaction, companies are focusing and investing heavily in call centers. Call centers or contact centers are…

“When a customer likes you, trusts you, and feels as though they are important to you – that customer is all yours” – Shaun Belding A company’s success rests on many pillars but by far the most important and strongest pillar is customer service. Improving the skills of customer service staff is a sure way…

“Very few people use landline phones for much of anything. So when you talk about things like online chat and social media messages and emails, what you’re really talking about is the full extent of human communication.” – Glenn Greenwald Customers have been given the leeway to choose and choose they do! They take their…