Category: Customer Service

We face and fix problems, figure out alternative methods to work on something or simply look at easier ways to arrive at conclusions almost on an everyday basis. Even though this does not amount to technical troubleshooting, we still follow the troubleshooting methodology and that is why troubleshooting is a skill that everyone must have.…

”It takes a deep commitment to change and an even deeper commitment to grow.” –Ralph Ellison All the talk of sustainability and growth seems to revolve around customer service and the kind of improvements made in the initiatives surrounding this realm. Then why are some initiatives unable to produce unfaltering and protracted results? A large…

“Any sufficiently advanced technology is equivalent to magic.”–Sir Arthur C. Clarke Every aspect of a company’s ‘life’ would need to revolve around making the experience for their customers memorable and one that constitutes great customer service. Using technology for better customer service therefore does not come as a surprise. With new technology becoming more and…

“Effective troubleshooting starts before the trouble does.” – Buck Woody Effective troubleshooting is about choices since it is a protean activity that helps in diagnosing and cogitation enabling a thorough analysis leading to corrective action. Simply put troubleshooting cannot be done without making the appropriate choices that will lead to problem resolution. The two basics…

“Every project is an opportunity to learn, to figure out problems and challenges, to invent and reinvent.” – David Rockwell Running a business, whatever the size, successfully is no child’s play. In fact, it is something that challenges every physical and mental faculty of the owners and with the current scenario a number of hitherto…

“Insanity: doing the same thing over and over again and expecting different results.”- Albert Einstein We all remember the story of the blind men and the elephant where due to their sight challenge, they are unable to see the whole elephant and can only describe the part that they were touching and feeling. Each of…

“It’s very logical: There is proven ROI in doing whatever you can to turn your customers into advocates for your brand or business. The way to create advocates is to offer superior customer service.” – Gary Vaynerchuk Customers tend to do business with a person and not with a company. Also true is that despite…

“The only problem with troubleshooting is that sometimes trouble shoots back.” Customers, like you, want to be successful and if teaming up with you for products or services serves that purpose, you can be sure that you will have their loyalty. Within the company too, it is essential that companies remain successful and the measure…

“The formulation of the problem is often more essential than its solution, which may be merely a matter of mathematical or experimental skill.” – Albert Einstein Troubleshooting seems to be used more in the context of technical problems rather than the regular questions and queries received by the customer service teams. However, customers cannot know…