Category: Customer Service

“Champions know that success is inevitable; that there is no such thing as failure, only feedback. They know that the best way to forecast the future is to create it.”- Michael J Gelb Despite years of being around and serving customers, companies will never be mind-readers! They will always need customers to give them some…

“Social media is not just an activity; it is an investment of valuable time and resources. Surround yourself with people who not just support you and stay with you, but inform your thinking about ways to WOW your on-line presence”- Sean Gardner Social media is probably the most visible and most effective way to get…

“Remember the two benefits of failure. First, if you do fail, you learn what doesn’t work; and second, the failure gives you the opportunity to try a new approach.” – Roger Von Oech Innovation by its very definition is ongoing and continuous and that perhaps why it is one of the reasons why innovation is…

Keeping customers happy and ‘attracted’ to the company is a tricky proposition. Gaining a new customer is thought to be almost eight times more difficult and costly than retaining the existing ones. Happy and loyal customers form the line dividing success and failure for any company. The trend of buying online is fast taking over…

“We always hope for the easy fix: the one simple change that will erase a problem in a stroke. But few things in life work this way. Instead, success requires making a hundred small steps go right – one after the other, no slip-ups, no goofs, everyone pitching in.” – Atul Gawande, Better: A Surgeon’s…

“Your most unhappy customers are your greatest source of learning” – Bill Gates Running a business is not an easy task and the arduousness of this task is heightened when dealing with customers who are becoming increasingly aware and demanding. There are bound to issues leading to complaints and therefore effectively handling customer complaints must…

Customer Service was around even before the onset of the Internet (really? How did we survive before?). Even then companies required to know what customers thought and how they would describe their experiences with the company. Of course, they would simply ask albeit through a rather rigmarole process for the customer and one that was…

Really – is this a possibility for companies? Yes it is and as a matter of fact is probably the thin line that separates a company’s success from failure. It sounds far-fetched and illogical since companies are in business because of their customers. They are the ones that decide the fate of a company and…

The corporate world, the consumer market and society in general is moving and progressing at a dizzying speed. The advancements in technology and the demand to use them have risen at a mind-boggling pace. Opportunities to service customers have increased and so has the face of the customers – who have become more demanding and…

“Like all technology, social media is neutral but is best put to work in the service of building a better world.” – Simon Mainwaring Everyone in every field is operating at full stretch. The corporate realm is no different as they are balancing cost efficiency while still having to provide the kind of customer service…